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- OP is "All In"
- eRx New Script Standard (Action Required for On-Premise Practices)
- New Help Center Articles
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- Office Practicum Release Updates July 2021
- Office Practicum 20.12.6 VacLogic Release Notes
- Office Practicum Patch Release Notes 20.12.4
- Office Practicum 20.12.3 Release Notes
- Office Practicum 20.12 Release Notes Video
- Office Practicum 20.11.6 (Hotfix) Release Notes: Cloud Only
- Office Practicum 20.11.5 Release Notes: On-Premise Only
- Office Practicum Patch Release Notes 20.11.5: Cloud Only
- Office Practicum 20.11.4 (Hotfix) Release Notes: Cloud Only
- Office Practicum 20.11.3 Release Notes: Cloud Only
- Office Practicum 20.11 Release Notes Video
- Office Practicum 20.10.7 (Hotfix) Release Notes
- Office Practicum Patch Release Notes 20.10.6
- Office Practicum 20.10.6 Release Notes Video
- Office Practicum Patch Release Notes 20.10.4
- Office Practicum 20.10.2 Release Notes
- Office Practicum Patch Release Notes 20.8.5
- Office Practicum Patch Release Notes 20.8.4
- Office Practicum 20.8.3 Release Notes
- Office Practicum 20.8.2 Release Notes
- Office Practicum 20.8 Release Notes Video
- Office Practicum Patch Release Notes 20.7.4
- Office Practicum 20.7.2 Release Notes
- Office Practicum 20.6.2 Release Notes
- Office Practicum Maintenance Release Notes 20.6.1 (Cloud Only)
- Office Practicum 20.6.0 Release Notes
- Office Practicum 20.5.3 Release Notes
- Office Practicum 20.4.4 Release Notes
- Office Practicum 20.4.3 Release Notes
- Office Practicum 20.4.2 Release Notes
- Office Practicum 20.3.0 Release Notes
- Office Practicum 20.2.0 Release Notes
- Office Practicum 20.0.17 Release Notes
- Office Practicum 20.0.15 Release Notes
- Office Practicum Maintenance Release Notes - Effective February 27, 2020
- Office Practicum 20.0.12 (Hotfix) Release Notes
- Office Practicum 20.0.11 Release Notes
- 20.0.11: Pre-Release Webinar Recording: Introducing New Best Practices for Superbill Generation Workflow
- Office Practicum 20.0.9 (Hotfix) Release Notes
- Office Practicum 20.0.7 Release Notes
- Office Practicum 20.0.5 Release Notes
- Office Practicum 20.0.4 Release Notes
- Office Practicum 20.0.3 Release Notes
- Office Practicum 20.0.2 Release Notes
- Office Practicum 20.0.1 Release Notes
- Office Practicum 20.0.0 (OP 20) Metadata Release Notes
- Office Practicum 20 (OP 20) Release Notes
- OP 20 Enhancements Webinar Recording
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- Find Fully Paid CPTs and Give Yourself a Pay Raise
- RVUs and the Medicare Fee Schedule
- Creating a Medicare Physician Fee Schedule
- Other Medicare Fee Schedules
- Update Your Vaccine Fee Schedule
- Monitoring Vaccine Charges and Payments Part 1
- Monitor Vaccine Charges and Payments Part 2: Analysis and Conclusion
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- Performing Telehealth Well Visits
- Slides: Leveraging Telehealth Templates for Sick and Well Visits
- Webinar Recording: Leveraging Telehealth Templates for Sick and Well Visits
- Slides: COVID-19 Survival Checklist Webinar Series: Part 1 - Curbside Workflow
- Webinar Recording: COVID-19 Survival Checklist Webinar Series: Part 1 - Curbside Workflow
- Telehealth / Telemedicine Insurance Payer Resources By State
- Slides: COVID-19 Survival Checklist Webinar Series: Part 2 - Find Revenue
- Webinar Recording: COVID-19 Survival Checklist Webinar Series: Part 2 - Find Revenue
- Slides: COVID-19 Survival Checklist Webinar Series: Part 3 - Patient Recalls via SQL
- Webinar Recording: COVID-19 Survival Checklist Webinar Series: Part 3 - Patient Recalls via SQL
- Slides: COVID-19 Survival Checklist Webinar Series: Part 4 - Working A/R
- Webinar Recording: COVID-19 Survival Checklist Webinar Series: Part 4 - Working A/R
- Slides: COVID-19 Survival Checklist Webinar Series: Part 5 - Patient Recalls via DAR
- Webinar Recording: COVID-19 Survival Checklist Webinar Series: Part 5 - Patient Recalls via DAR
- Planning for the Recovery Phase
- Completing the CARES Application for Medicaid PDF
- Fireside Chat: Preparing Your Practice for Tomorrow
- Fireside Chat: Contactless Payment
- Fireside Chat: Large Practice Lessons Learned
- Fireside Chat: Preparing Your Practice for Tomorrow with Jeff Mathis
- Rethinking Your Patient Workflow with Social Distancing in Mind
- Fireside Chat: Preparing Your Practice for Tomorrow with Dr. Barbara Periard
- Fireside Chat: Preparing Your Practice for Tomorrow with Matthew Carreira
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- Converting from Paper Charts to Electronic Charts
- Keyboard Shortcuts in OP
- Menu Navigation
- Search for a Patient
- Focused Patient OP Behavior
- Access a Sibling's Chart
- Privacy Constraints (Visibility Settings)
- Sorting Lists
- Enhanced Output Options
- Grouping Data
- Adjusting Column Width
- Adding, Removing, or Reordering Columns
- Filtering Data
- Saving and Clearing Saved Preferences
- Spell Check in OP
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- Billing Groups for Advanced Workflow Rules Engine (OP AWARE)
- Advanced Workflow Rules Engine (OP AWARE) Overview
- Advanced Workflow Rules Engine (OP AWARE) Triggers
- Advanced Workflow Rules Engine (OP AWARE) Actions
- Advanced Workflow Rules Engine (OP AWARE): Edit Rule
- Advanced Workflow Rules Engine (OP AWARE): Add + Edit Rule
- Advanced Workflow Rules Engine (OP AWARE): Remove Rule
- Advanced Workflow Rules Engine (OP AWARE): Split Rule
- Choosing a Clearinghouse
- Customizing the OP Superbill
- The $ED Record
- Tax ID Setup
- Group NPI Setup
- Set Superbill Stage Defaults
- Statement Preferences Checklist
- Billing Preferences Crosswalk
- 20.3.0 Billing Preference Highlights and Action Items
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- Viewing the Billing Status on the Schedule
- View Superbill Stage from Tracking Schedule
- Posting Electronic Superbill Charges
- Charge Posting Options
- Manually Entering a Claim
- Manually Enter a Superbill
- Edit or Void Current Charges
- Enter Hospital Charges
- Adding Other Items to Claims
- Verify All Appointments Have Charges Posted
- Reviewing Open Superbills
- Review Current Claims
- Send Claims to the Transmit Queue
- Batch Print CMS-1500 Forms
- Reconcile Monies Received on a Daily Basis - Front Desk
- Close Out Daily Activity - Running a Daysheet
- Posting Self Pay Charges and Patient Adjustments
- Applying Copayments While Posting Charges
- Unposting Superbills
- National Drug Code (NDC) Claims Filing Tips
- Billing Vaccines to TRICARE
- CMS-1500 Details
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- Manually Entering Charges from a Paper Superbill
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- Enabling OP Insights
- OP Insights: Billing Performance Tab
- OP Insights: Encounter Note Status (Sick and Well)
- OP Insights: Superbills
- OP Insights: Claim Status (Most Recent 90 Days)
- OP Insights: Claim Turnaround Metrics
- OP Insights: Patient Credits
- OP Insights: Patient Statements
- OP Insights: AR Aging
- OP Insights: Last 10 Days where Daysheets Processed
- OP Insights: AR Summary Tab
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- Post a Payment to a Patient's Claim
- Memorize a Check Number for Reuse while Posting EOB
- Entering an Insurance Payment from the Patient Account
- Entering an Insurance Payment from Bulk Payments
- Posting an Insurance Credit Card Payment
- Transferring a Full or Partial Balance to a Patient
- Billing Secondary Claims
- Adjusting a Patient or an Insurance Balance
- Processing an Insurance Retraction, Takeback, or Recoupment
- Entering an Overpayment
- Balancing an EOB that has been Posted
- Post a Returned Check
- Billing Tertiary Claims
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- Managing HIPAA Code Tables
- Default Adjudication Match Status
- Adding Adjustment Codes used in Office
- Fetch and Process ERA Files
- Purpose of Using Force Pay Date
- Categorization of Adjudications
- Post ERA Payments
- Process Adjudications on the Unmatched Tab
- Editing Standard Adjudications when Posting ERA Files
- Processing a Primary Adjudication for Submission to a Secondary Payer on File
- Process an Adjudication from a Secondary Payer or an HSA Account
- Add a Miscellaneous CPT, eg. Interest, for the Purpose of Posting a Payment
- Processing e-Bill Adjudications for Interest Payments
- Adjudications that have been Manually Posted to an Account
- Processing Reverse Adjudications Assigned to the E-bill Provider Adjustment Account
- Process a Retraction or Offset for the Purpose of Issuing a Refund
- Manually Add a Credit for an Overpayment
- Balance all Payments on an ERA, EFT or ACH
- Indicate ERA Payment Funds Were Received
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- Process Claim Acknowledgements
- Accounts Receivable Navigation
- The Different Claim Stages
- Working A/R
- Make a Claim Note
- Create a Billing Task
- Correcting Claims
- Change Insurance on Individual Transactions (Daysheeted Claims)
- Send Claims Back to the Transmittal Queue
- Void a Claim
- Print Proof of Timely Filing
- Patient Statement Setup
- Pull a Patient Credit Report
- Generate a Statement from the Patient Chart
- Apply Patient Credits
- Transfer Credits Between Siblings
- Print Statements for Patients on the Schedule
- Move a Patient Balance Back to Insurance
- Create Batch Statements
- Print or Send Statement Files from the Statement Queue
- Identify When (or If) a Statement was Printed or Sent
- Fields You Can Customize
- Customizing Your Statements
- View Previously Sent Statements/Statement Files
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- Approaching Care Plans
- Checklist for Activating Care Plans
- Care Plan Enrollment
- Overview Definition, Triggers, and Actions
- Purpose and Patient Goal Statement
- Activate, Enroll, and Privacy
- Bibliographic Citation
- Adding and Editing Triggers
- Grouping Rules and Actions
- Trigger Conditions Definitions
- Adding and Editing Actions
- Creating Care Plans
- Care Plan Item: Add, Edit, Delete
- Care Plan Item: Recall Schedule
- Care Plan Item Types
- Share Care Plans
- Care Plan Troubleshooting
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- View Prior Notes While Charting a Visit
- Start a Patient Visit
- Enter Vital Signs and Growth Measurements
- Encounter: Document Chief Complaint, History of Present Illness, and Review of Systems
- Well Visit: Document Interval History and Review of Systems (ROS)
- Layer Templates
- Enter a Patient's History
- Print History
- Enter a Patient's Allergies and Reactions
- Medication Add and Review
- Complete a Patient's Risk Assessment
- Well Visit: Document Developmental Milestones
- Asthma Action Plan Wizard
- Document the Physical Exam
- Chart an Encounter with a Well Visit
- Well Visit: Document Anticipatory Guidance (AG) and Counseling
- Manage the Order Worksheet
- Medications Administered in the Office
- Save a Template When Charting
- Flag a Note as Incomplete
- Well Visit: Code and Finalize the Visit Note
- Encounter: Code and Finalize the Visit Note
- Add and View Visit Note Addenda
- Invalidate a Finalized Encounter or Well Visit Note (Providers Only)
- Print or Send a Patient Exit Note to the Portal
- Nurse Only Visits
- Finalize Open Visit Notes from the Navigation Panel (Clinical Work)
- Cosign a Note
- The Importance of Finalizing Notes in a Timely Fashion
- How Charges Get to the Superbill
- Adding and Sorting DX Codes for Claims
- Apply a Placeholder Template to a Visit Note (Split Go-Live)
- Color Coding for Review of Systems
- Using the HCPCS Level 2 Code 3008F for Pay for Performance (P4P)
- Review and Share Documents from a Visit Note
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- OP Data Cleanup
- SAMPLE: Data Maintenance Office Policy
- Review Staff and Provider Records for Location Video
- Review Patient Basic Info for PCP and Medical Home Video
- Review Patient's Family Contacts Video
- Validate Active Patient List by Archiving Patient Records Video
- Perform Appointment Type Cleanup - Scheduled Appointments Video
- Perform Appointment Type Cleanup - Visit Templates Video
- Perform Appointment Type Cleanup - Patient Chart Appointment Type Defaults Video
- Review Visibility Settings Video
- Map SNOMED Codes to Diagnoses Video
- Archive Database Records Video
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- Manage Document Types and Categories
- Document Management Item Types and Reference
- Scanning Insurance Cards
- Scanning a New Document
- Capturing and Scanning Photo IDs
- Scan and Save a Document to the Non-Patient Directory
- Review Documents Assigned To An Inactive Provider
- Link a Scan to Labs
- Linking a Scan to Referrals
- Importing PDF Files
- Linking a Signature to a Provider
- Edit or Delete a Scanned Item
- Adding Handouts Saved on Computer
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- Meaningful Use (MU) Listserv Communications and Ground Rules
- Quick Reference: Meaningful Use FAQ
- Meaningful Use (MU) Objective 2: ePrescribing
- Meaningful Use (MU) Objective 4: Computerized Physician Order Entry (CPOE)
- Meaningful Use (MU) Objective 7: Health Information Exchange
- Using the CQMSolution Portal for eCQMs
- CQM Calculations
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- Medication Favorites and Validating NDCs
- How can I manage the Medication List?
- Manage Pharmacy Favorites
- Adding a Medication to the Favorites List
- Delete a Medication from the Favorites List
- Edit a Medication in the Favorites List
- Why OP Will Block a Medication Favorite From Being Sent
- Inactivate/Reactivate Pharmacy Records
- Understanding Pharmacy Favorites + Address Book Relationship
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- Survey Downloads
- Changing Questions on a Survey
- Creating New Surveys
- Creating Answers
- Creating a Scored Survey
- Sharing Surveys
- Importing Surveys
- Copying Multiple Choice Answers to Subsequent Questions In A Survey
- Creating List or Multiple Choice Q&A
- Creating a Score Alert
- Creating Boolean Questions & Answers
- Creating Integer and Numeric Questions & Answers
- Modifying an Existing Survey
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- Vaccine Body Sites and Admin Routes
- Archive VIS Sheets
- Vaccine Name vs Brand Name
- Editing Vaccine Products
- Changing the Inventory Name in OP
- Adding New Vaccine Inventory
- Distinguishing Between Multiple Brand Names in the Vaccine Inventory
- Entering a Multi-Dose Vial
- Active vs Inactive Lots
- Retiring Lots
- Grid Report: Reconciling Your Inventory
- Lot Number Report
- Accessing Resources
- EPCS Setup
- Using Risk Groups
- Add, Edit Developmental Milestones
- Add, Edit Vital Sign Measurements
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- Webinar Recording & Slides: Critical Updates for eRx (Presented 6/24/2021)
- eRx Changes to Support New Script Standards and New Features/Functionality
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- Importing Medication History
- Prescription Rules
- Writing Prescriptions: Writing an e-Prescription
- Writing Prescriptions: Entering a Reference Prescription
- Writing Prescriptions: Writing a Free-Text Prescription
- Printing Prescriptions
- Prescribing as a Proxy or Provider Agent
- Cancel an Electronic Prescription
- Refilling a Prescription
- How to Use the e-Prescribing (e-Rx) Center
- Change Request Generic Substitution Updated
- Change Request Prior Authorization Updated
- Change Request Therapeutic Interchange Updated
- Change Request Out of Stock New
- Change Request Drug Use Evaluation New
- Change Request Script Clarification New
- Change Request Prescriber Authorization New
- Using the Liquid Dose Calculator
- NCPDP Medication Unit Changes and Crosswalk
- Pharmacy Benefits Eligibility Checking
- Specifying a Generic Medication
- Renewal Requests Updated
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- EPCS Rules and Requirements
- EPCS Identity-Proofing Procedures
- EPCS Medication Schedules
- EPCS
- EPCS Medications
- Prescribing with EPCS
- Prescribing Narcotics
- Edit or Refill a Controlled Substance
- Printing a Controlled Substance
- Prescription Drug Monitoring Program (PDMP)
- Prescription Monitoring Program (PMP)
- Editing Prescriptions
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- Measles Outbreaks, Early MMR: Implications for VacLogic
- MenB Name Changes
- Enter Historical Vaccines and Vaccines Given, BEFORE Using the Vaccine Inventory
- Order an Immunization
- Documenting a Wasted Vaccine Dose
- Administer Vaccines
- Administer Vaccines Not Ordered
- Enter a Documented Immunity
- View and Print Patient's Vaccine Record
- Correcting Vaccines
- Payback Vaccines
- Borrowing Vaccines
- Documenting Synagis
- Patient Consent
- Move Vaccine Inventory: Different Location
- Vaccine Administered Incorrectly
- Electronic Vaccine Consent Form
- Vaccine Resource Links
- MenB-FHbp Vaccine Recommendation
- Administering a Double Dose of a Vaccine
- Immunization Enhancements 14.19.6
- Charting: Defer a Vaccine
- Charting: Refuse a Vaccine
- Immunizations: Complete List - Refuse
- Immunizations: Complete List - New
- Immunizations: Complete List - Edit
- Immunizations: Complete List - Defer
- Immunizations: Complete List - Adverse Reaction
- Selecting Immunization Administration
- Vaccine Indicators
- Kinrix and Quadracel Vaccine Dosing
- Td or Tdap Vaccine Dosing
- Add or Modify VIS Sheet: Non-Barcode
- Age and Dosage Warning Messages for DTaP+IPV
- PPSV23: Pneumococcal Vaccine Forecasting in OP
- Add a Vaccine to the Vaccine Codes Table
- Administer Vaccines to Non-Patients
- Move Vaccine Inventory: Manual Product Administration
- Add GTIN and NDC Numbers to a Vaccine Product
- New and Updated Vaccines (Non-COVID)
- Bi-directional Immunization Information System (IIS): Benefits and Workflow
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- Meaningful Use Reporting Requirements (Stage 1 and Stage 2 Only)
- Running the QIC
- Objective: Protect Electronic Health Information
- Objective: Clinical Decision Support Including Interaction Checking
- Objective: CPOE
- Objective: Electronic Prescribing with Formulary Query
- Objective: Medication Reconciliations Inbound Transitions of Care
- Objective: Health Information Exchange (Outbound Transitions in Care)
- Objective: Patient Specific Education
- Objective: Patient Electronic Access (VDT)
- Objective: Secure Messaging
- Clinical Quality Measurements (CQMs)
- Implications of Changing QIC Reports
- Objective: Public Health Reporting
- Export Meaningful Use QIC Data to Microsoft Excel
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- MU: Introduction to Determining Medicaid Volume using the OP Software
- MU: Pick a 90-day Medicaid Volume Attestation Period
- MU: Confirm your Medicaid Designation Plan in your OP Software is Correct
- MU: Correct Assignment of Plans to Medicaid or non-Medicaid Status
- MU: Calculate Volume per Location
- MU: Decide if your Provider(s) will Attest as Individual(s) or Group
- MU: Select the Individual or Group Attestation Summary SQL Associated with your State
- MU: State Group SQL Table
- MU: State Assumptions
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- Promoting Interoperability (MU Stage 3) Learning Resource
- Office Practicum Meaningful Use: CHPL ID/EHR Certification ID
- Overview: Participation in the EHR Incentive Program
- Introduction to Determining Medicaid Volume using the OP Software (Promoting Interoperability: Stage 3)
- Objective 1: Protect Patient Health Information
- Objective 2: Electronic Prescribing
- Objective 3: Clinical Decision Support
- Objective 4: Computerized Provider Order Entry (CPOE)
- Objective 5: Patient Electronic Access to Health Information
- Objective 6: Coordination of Care Through Patient Engagement
- Objective 7: Health Information Exchange
- Objective 8: Public Health and Clinical Data Registry Reporting
- QIC Reporting CEHRT 2015
- InteliChart: 2015 ONC Stage 3 ACI Details Report
- InteliChart: ONC 2015 Report Logic - Workflow
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- OP Notify: Training Program
- OP Notify: Appointment Reminder Events
- OP Notify: Email Reminder Event
- OP Notify: Call Reminder Event
- OP Notify: Text Reminder Event
- OP Notify: On Demand Notification Events
- OP Notify: Email Notification Event
- OP Notify: Call Notification Event
- OP Notify: Text Notification Event
- OP Notify: Appointment Reminders Reports
- OP Notify: On Demand Notifications Reports
- OP Notify: Activate Account
- OP Notify: Settings
- OP Notify: Roles
- OP Notify: Staff and Providers
- OP Notify: Create Event Reminder Templates
- OP Notify: Create On Demand Templates
- OP Notify: Add an Image to the Available Images Library
- OP Notify: Edit a Template
- OP Notify: Generic Provider Event Setup
- OP Notify: Generic Provider Call Reminder Event
- OP Notify: Generic Provider Email Reminder Event
- InteliChart Contacts
- OP Notify: Review or Modify the Billing Reminder Consent Form
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- Top 5 Commonly Asked Questions About Portal Features and Accessibility
- New OP Intelichart Portal Implementation Schedule
- Promote Your Patient Portal
- How Clinical Data Flows to the OP Patient Portal
- OP Patient Portal: Out-of-the-Box Configuration
- OP Patient Portal Permission Map
- Request Bulk PIN for Your Practice
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- Navigating the Practice Portal
- Appointment Type Cleanup for OP Patient Portal and OP Notify Readiness
- OP Practice Portal: Customize Page Templates
- OP Patient Portal: Manage Parent/Patient Notifications
- Disable Multiple Patient Notifications
- OP Patient Portal: Manage Visibility of Diagnosis Codes and Diagnostic Tests
- OP Patient Portal: Labs
- OP Patient Portal: Surveys
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- OP Practice Portal: Start Here Quick Reference Guide Updated
- OP Practice Portal: Patient Interface Configuration QRG
- OP Practice Portal: Configuration QRG Updated
- OP Practice Portal: Message Activities
- OP Practice Portal: Reports QRG
- OP Practice Portal: Code Management QRG
- OP Practice Portal: Documents QRG
- OP Practice Portal: Setting Up Scheduling QRG Updated
- OP Practice Portal: Self-Registration QRG
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- Understanding PIN Generation
- Generate a Patient Portal PIN From OP (Easy Button)
- Issue a Patient Registration PIN from the Appointment List (Practice Portal)
- Issue a Patient Registration PIN from Patient Administration (Practice Portal)
- Register a Patient While in the Office (With a PIN)
- OP Practice Portal: Parent or Guardian Access Levels
- Remove Access to a Patient Portal Account
- Workflow: PIN Generation for Multiple Patients of the Same Family
- Complete Portal Self-Registrations in OP
- Workflow: Provide Portal Access to an Additional Parent
- OP Patient Portal: Automated Enrollment
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- Send a Message to the Patient Portal
- Add a Proxy to a Patient's Portal Account
- OP Patient Portal: Send Bulk Message
- OP Patient Portal: Patient Education Workflow
- InteliChart Canned Reports (Non-MU)
- OP Patient Portal: Managing Appointment, Cancellation, and Reschedule Requests
- Documents: Bulk Migration Tool
- Parent Steps to Complete a Survey Sent to the OP Patient Portal
- Parent Steps to Complete a CHADIS Survey Sent to the OP Patient Portal
- OP Patient Portal Requirements and Recommendations
- Messages for Document and Survey Failures (PAM/Stenographer)
- OP Patient Portal: Patient Update Workflow
- Resend a Survey that Failed to be Delivered to the Portal
- Update Portal Account Status
- OP Patient Portal: Medications
- OP Patient Portal: Problem List
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- Why are parents receiving unexpected email notifications?
- How do I activate my OP Practice Portal account?
- Does the registration PIN from the InteliChart OP Patient Portal expire?
- How do I indicate that a parent does not want to enroll for the portal?
- How do I generate a PIN for an additional child or sibling from the Practice Portal?
- What happens if I change the visibility level of medications to Clinical Staff Only?
- Do Message Groups populate from Departments in OP?
- How is the Appointment List in the Dashboard populated?
- How are patient requests (appointment, referral, medication refill) configured?
- If a provider is not in a Message Group, can they still respond to portal messages from OP?
- Where will the photo display if added to a provider's portal setup?
- Do Appointment Types in OP populate the Reason for Appointment Mapping page?
- Can I generate PINs for multiple siblings at the same time from OP?
- How do I remove a duplicate portal account?
- When adding a provider, what is the difference between Full Access and Practice Only under Data Sharing?
- What's the best way to generate a PIN for a parent on the phone?
- How do I choose the Message Group that should receive insurance updates?
- When creating a new Role, can I copy another Role or do I have to start from scratch?
- Can I create custom Message Groups?
- Can a parent get access to their child's portal if the patient is over 18?
- Can a staff member be given two different Roles?
- Why can't I edit the Page Templates?
- Why aren't patient portal messages coming into OP?
- What staff needs to be added to the InteliChart Practice Portal?
- How do I show growth charts on the Patient Portal?
- How do I reset a portal account password?
- Can I merge duplicate portal accounts?
- Why don't patients appear on the OP Patient Portal?
- How do I correct a portal account when a parent entered the patient's info instead of their own?
- Will a survey be sent to the Patient Portal with a Visibility higher than Any Staff Member?
- Will a parent be informed when a survey is deleted?
- What Documents can be sent to the Patient Portal?
- Where can I see the status of a patient's portal account?
- How do I change privacy on a document already shared to the portal?
- Can Bulk Statements be sent to the portal?
- Can a parent print their child's vaccine record from the portal?
- Why are Documents not flowing to the portal?
- How do parents add a PIN from another practice?
- I am ready to go live with the InteliChart Patient Portal, what do I do?
- How do I get an Associated User to show on the Practice Portal?
- How do I issue PINs for blended families?
- Will parents receive Appointment reminders and messages, for the same child(ren), when each has their own Patient Portal account?
- What do the task statuses mean?
- Can forms be created in InteliChart patient portal and integrated with OP?
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- OP Patient Portal: Parent Toolkit
- OP Patient Portal Parent Experience: Patient Portal Navigation Video (English)
- OP Patient Portal Parent Experience: Patient Portal Navigation Video (Spanish)
- OP Patient Portal Parent Experience: Complete Registration with a PIN (English) QRG
- OP Patient Portal Parent Experience: Complete Registration with a PIN (Spanish) QRG
- OP Patient Portal Parent Experience: New Patient Registration (without a PIN) QRG (English)
- OP Patient Portal Parent Experience: New Patient Registration (without a PIN) QRG (Spanish)
- OP Patient Portal Parent Experience: Schedule an Appointment QRG
- OP Patient Portal Parent Experience: Make a Generic Appointment Request
- OP Patient Portal Parent Experience: Request a PIN & Complete Portal Registration QRG
- OP Patient Portal Parent Experience: Bill Pay QRG
- OP Patient Portal Parent Experience: Cancel or Reschedule an Appointment QRG
- OP Patient Portal Parent Experience: Access a Patient's Clinical Summary
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- OP Patient Portal: Post-Workshop Resources
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- Log Into and Navigate the Practice Portal Video
- Practice and Patient Settings Video
- Scheduling and Code Management Settings Video
- Page Templates Video
- Review Roles Video
- Add Non-Clinical Staff to the Practice Portal Video
- Add Providers and Clinical Staff to the Practice Portal Video
- Review and Add Message Groups Video
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- Basic Patient Portal Navigation Video
- Navigating "My Chart" in the Patient Portal Video
- Patient Portal Actions: Make a Generic Appointment Request Video
- Patient Portal Actions: Send a Message to the Practice Video
- Patient Portal Actions: Request a Medication Refill Video
- Patient Portal Actions: Request a Referral Video
- Respond to an Appointment Request Made from the Patient Portal Video
- Respond to a Medication Refill Request Made from the Patient Portal Video
- Respond to a Referral Request Made from the Patient Portal Video
- Respond to a Message Received from the Patient Portal Video
- Add a Proxy to a Patient's Portal Account Video
- Remove Access to a Patient's Portal Account Video
- Review the Chart Summary in the Practice Portal Video
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- Portal Features Part 1: Sending Documents and Surveys to the Patient Portal Webinar
- Slides: Portal Features Part 1: Sending Documents and Surveys to the Patient Portal
- Portal Features Part 2: Self-Registration and Live Scheduling Webinar
- Slides: Portal Features Part 2: Self-Registration and Live Scheduling
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- Knowledge Check: Data Integrity and the OP Patient Portal Part 1
- Knowledge Check: Data Integrity and the OP Patient Portal Part 2
- Knowledge Check: Portal Setup and Configuration Part 1
- Knowledge Check: Portal Setup and Configuration Part 2
- Knowledge Check: OP Patient Portal: Registration Methods
- Knowledge Check: OP Patient Portal: The Parent Experience
- Knowledge Check: Daily Portal Activities / Closing the Loop in OP
- Knowledge Check: Portal Features Part 1: Sending Documents and Surveys to the Patient Portal
- Knowledge Check: Portal Features Part 2: Self-Registration and Live Scheduling
- Portal Tips & Tricks
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- Adding Staff into the Staff Directory
- Setting Up Providers in the Staff Directory
- Clinical Levels
- Adding, Modifying Passwords
- Deactivating a User Account
- Managing User Permissions
- User Permissions
- Managing Group Permissions
- How to Troubleshoot Permissions
- How to Troubleshoot Personalization
- Adding or Modifying Groups
- Enabling Strong Passwords
- Creating and Maintaining Strong Passwords
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- Appointment Types
- Template Zones
- Create a New Schedule Tab
- Schedule Templates
- Apply Multiple Templates & Multiple Locations
- Copy Schedule Templates Between Providers
- Creating a Schedule Using Slots
- Zone Purpose
- Add Staff/Resources to a Calendar View
- Set Calendar Display Preferences
- Getting Ready for Self-Scheduling
- Modify a Schedule Using Slots
- Schedule Settings
- Add To or Edit a Code Table
- Checklist: Add a New Provider to an Existing OP Practice
- Checklist: Add a Resident to an Existing OP Practice
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- Referrals and Transitions of Care
- Writing a Referral to a Specialist
- Viewing or Editing a Previous Referral
- Re-issuing a Referral Letter
- Reconcile Incoming Transitions of Care (CDA)
- Referral Workflow: Create a Response to a Referral
- Referral Workflow: Create a Tracking Entry
- Customize a CDA
- Create an On-Demand CDA
- One-Time CDA Export
- Recurring CDA Export
- Send a CDA
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- Confirm a New Patient Needs to be Registered
- Register a New Patient
- Copy a Sibling's Basic Information
- Change Family Address
- Adding Contacts to a Patient's Chart
- Merging Contacts
- Making an Insurance Record Inactive
- Modifying a Patient Insurance Record
- Create a New Insurance Record
- Statement Method Options
- Validation Feature
- Copying Insurance Information From a Family Member
- Print from Patient Register
- Adding Misc. Notes
- Adding a Clinical Contact
- Linking Families in OP
- Merging Duplicate Patient Charts
- Create a Wait List
- Specify a Patient's Gender Identity
- Specify a Patient's Sexual Orientation
- Specify a Patient's Ethnicity Details
- Specify a Patient's Race Details
- Validation Errors
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- Schedule an Appointment
- Copy an Appointment
- Delete an Appointment
- Locating the Next Available Time Slot
- Manually Confirming Appointments
- Moving an Appointment on the Schedule
- View Appointments From Patient Tracking
- Using Flags and Alerts on the Schedule
- No Shows
- How to Search for an Appointment
- Pop-up Alerts
- Appointment Move Up Option
- Cancelling Appointments
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- Reconcile Monies Received on a Daily Basis - Front Desk
- Print Single Superbill
- Print Batch Superbills
- Check a Patient Out
- Collect a Payment at the Time of Check Out
- Print a Receipt at Checkout
- Print Next Appointment Reminder
- Printing a Missed School or Work Note
- Standard and Custom Patient Forms/Reports
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- Introduction to Reports
- OP Reports Home
- OP Reports: Practice Workflow Reports
- Infrastructure Update Guide
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- Accounting and Billing Reports
- Report Reference Dates
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- Standard Reports: Transactions for Check Number
- Standard Reports: Financial Summary
- Standard Reports: Charges per Scheduled Appointment
- Standard Reports: Unbilled Charges for Scheduled Appointments
- Standard Reports: Reimbursement per Visit
- Standard Reports: Scheduled Appointments
- Standard Reports: Compare Allowable to Payment
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- Billing Transaction Analysis: Transactions
- Billing Transaction Analysis: Total Receipts
- Billing Transaction Analysis: Receipts for Deposit
- Billing Transaction Analysis: Accounting Transfers
- Billing Transaction Analysis: Patient Credit Account
- Billing Transaction Analysis: Void Transactions Only
- Billing Transaction Analysis: Practice Level Adjustment
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- Patient Accounts: Proof Calculation and A/R History Maintenance
- Historical A/R Analysis
- A/R Aging Analysis: Ins. Payer - Ins. A/R
- A/R Aging Analysis: Insurance Payer - Patient A/R
- A/R Aging Analysis: Insurance Payer - Total A/R
- A/R Aging Analysis: Rendering Provider - Insurance A/R
- A/R Aging Analysis: Rendering Provider - Patient A/R
- A/R Aging Analysis: Rendering Provider - Total A/R
- A/R Aging Analysis: Location - Insurance A/R
- A/R Aging Analysis: Location - Patient A/R
- A/R Aging Analysis: Location - Total A/R
- A/R Aging Analysis: Insurance Payer - Patient Responsibility Date A/R
- A/R Aging Analysis: Insurance Payer - Secondary Payer Resp. Date A/R
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- Demographic Analysis and Recall Overview
- Demographic Analysis and Recall: Patient Demographics
- Demographic Analysis and Recall: Clinical Recall
- Demographic Analysis and Recall: Care Plan Recall
- Demographic Analysis and Recall: Vaccine Status Recall
- Demographic Analysis and Recall: Vaccines Given
- Print Labels from the Demographic Analysis/Recall Report
- Diagnosis Recall Criteria
- Demographic Analysis and Recall: Saved Reports
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- Audit Logs Usage
- Visit Status Change Codes
- Diagnostic Test Status Change Codes
- Designing Reports
- Clipping and Saving from the Clip-and-Save SQL List
- Adding a Signature to a Report
- Adding an Image to a Report
- Entering Dates Correctly
- OP Report Share/Batch Import
- Download Page for .rtm Files
- Update General Letter Report When No Signature Printing
- Auditable Events Tracking for Certification
- RCM Performance Report
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- Navigating Financial Dashboards in OP
- Financial Dashboard: Practice Summary
- Financial Dashboard: Denial Summary Dashboard
- Financial Dashboard: Accounts Receivable
- Financial Dashboards: Understanding Dashboard Data and How to Compare It to OP Data
- Financial Dashboard: Trends
- Financial Dashboard: Vaccines
- Financial Dashboard: Vaccine Trends
- Financial Dashboard: Insurance A/R Worklist
- Financial Dashboard: Patient A/R Worklist
- Financial Dashboard: Denial Worklist
- SQL: Firebird and MySQL Differences
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- Complete a Survey
- Surveys Review
- Billing for Surveys
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- CHADIS Workflow Overview
- CHADIS Setup
- CHADIS Complete a Survey without a Patient Portal Account
- CHADIS Survey Library Updates: 2020
- CHADIS: Teacher Survey
- Messages for CHADIS Survey Failures New
- CHADIS: Adolescent Survey
- CHADIS: Validate Surveys New
- CHADIS Survey Library Updates: 2021 New
- CHADIS: Create Report
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- Anytime Pediatrics Support and Resources
- Anytime Pediatrics: Before You Begin
- Anytime Pediatrics: Schedule an Appointment
- Anytime Pediatrics: Documenting a Visit
- Anytime Pediatrics: Add a New User
- Anytime Pediatrics Parent Experience: Create an Account QRG
- Anytime Pediatrics Telehealth Integration Video
- Webinar Recording: COVID Surge and Beyond: Integrating Telemedicine to Provide Appropriate Care
- Visit Info for Telehealth
- Charting and Billing for Telehealth Encounters
- Telehealth Workflow for Charting and Billing Video
- Telehealth Well Visits: Practice Guidance
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- Front Desk QRG
- Register a Patient QRG
- Schedule Slots QRG
- Billing QRG
- Posting ERAs QRG
- Maintaining Healthy A/R QRG
- Managing Patient Credits and Balances QRG
- Fixing Claims QRG
- Vaccine Inventory QRG
- Clinical QRG
- Provider QRG
- Document Management QRG
- Messaging QRG
- Managing Templates QRG
- Additional Template Features QRG
- Navigating the Help Center QRG
- Diagnostic Setup QRG
- Phrase Construction QRG
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- What user permissions are required to use eLabs?
- Do I need to archive other lab facilities when using eLabs?
- What information transfers from the OP Requisition to the eLabs Order Form?
- Why didn't my ordering provider carry over to the electronic order window?
- Why can’t I choose Lab Portal as Order Type in OP?
- Why can't I edit the requisition in OP?
- Why didn't the eLabs Order Form open to my interfaced lab?
- Where can I see the labs that were ordered through a task?
- How do I add a favorite lab order to the eLabs Preference List?
- How do I save lab order panels to the eLabs Preference List?
- How do I add a diagnosis to my eLabs Preference List?
- Why is a diagnosis code appearing automatically on the eLabs Order Form?
- What is required if Specimen collection is identified as ‘at lab’?
- Is there a different electronic results process for specimens collected in house versus specimens collected at the lab facility?
- Can I add the source site of a specimen?
- What does Validate Order in the eLabs Order Form do?
- Why is my insurance not appearing on the Change Healthcare requisition?
- When does the requisition go to eLabs?
- How do I print specimen labels?
- Why am I getting an error when I try to print a specimen label?
- Can I print the requisition and also send it to eLabs?
- Is special paper required for printing requisitions?
- Why am I getting an error when I try to print an eLabs requisition?
- What happens if a user closes the eLabs Order Form prior to sending?
- What are the action button options in the eLabs Order Form?
- Why didn’t the results automatch to the requisition?
- What lab orders and results will not be processed from within OP's eLabs interface?
- Why are my eLabs orders not showing in my note?
- Why is the time not recorded with the Collection Date and Report Date in the patient chart?
- What statuses make a requisition show in the list for possible matching OP requisitions?
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- What are the new portal features at-a-glance?
- What is the new OP Portal?
- I implemented the InteliChart Portal for Meaningful Use, now what should I do?
- What does Implementation of the Portal look like?
- What will it cost to use the InteliChart Portal?
- Who do practices need to contact to get this new InteliChart Portal Functionality?
- Can practices choose which Portal Features to opt into?
- What are the actions that practices need to take before implementation can begin?
- What training/support exists for newly implemented practices?
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- Cyber Security Warning | On-Premise Practice Security Checklist
- Phishing Attacks
- Linking Welch Allyn Device to OP
- Allowing Office Practicum Support to Connect to your Workstation (TeamViewer)
- ODBC Connection to OP Database
- How can I tell what version of Windows I am using to run OP 20?
- How to Remove Spyware and Adware
- Dragon Dictation
- OP Services and Ports
- Capturing Screenshots and PHI
- Error Reporting Within OP
- How do I run an Internet Speed Test in OP?
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- Installing OP on a Client Workstation
- Mapping the gdb_common Network Drive
- Remote Scan Setup for Client Server
- Workstations are Not Updating Following an OP Update
- Office Practicum Web Update
- Before Updating
- How to Run OP Updates Video
- Downloading and Installing OPWebUpdate
- Updating the OP Web Updater
- Running Web Update OP 20
- Performing an OP Client-Server Risk Assessment
- Anti-Virus Software Whitelist Recommendations
- On-Premise Server: Patient Message eXchange Service Update
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- Cloud Maintenance
- Instamed Credit Card Swiper Configuration
- Export Vendor Files from the Cloud
- Import Documents into OP Cloud
- Privacy and Security Safeguards
- Antivirus and Network Level Exceptions for OP Cloud
- How do I save and access the files on my computer through the tsclient connection on a Mac?
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- OP Diagnostic Tests Import -- Overview of Lab Importing
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- Launching the OP Diagnostic Tests Importer
- Showing and Hiding Configuration Settings
- Importing Lab Results
- Filtering Lab Results
- Selecting Lab Results
- Viewing Lab Results in PDF and HL7 Files
- Searching for a Pending Requisition
- Viewing Details of a Pending Requisition
- Creating a Requisition for a Lab Result
- Linking a Lab Result to a Pending Requisition
- Reviewing Lab Results in the OP Application
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- Vaccine Barcoding Strategies and Training Video
- Refuse Vaccine: Charting Workflow Video
- Refuse Vaccine: Complete List Video
- Defer Vaccine: Charting Workflow Video
- Defer Vaccine: Complete List Video
- Edit Vaccine from Complete List Video
- Enter Historic Vaccine (New) from Complete List Video
- Document an Immunity Video
- Document an Adverse Reaction Video
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- Practice Admin: Log In and Activate your Account
- Practice Admin: Add Roles
- Practice Admin: Add Staff Members
- Practice Admin: Event Settings
- Create New Event Email Template: Notify Templates
- Create New Event Email Template: On Demand Templates
- Edit an Event Email Template
- Appointment Reminder Setup: Call
- Appointment Reminder Setup: Text
- Appointment Reminder Setup: Email
- Appointment Reminder Setup: Call or Text
- Appointment Reminder Setup: Generic Provider Call
- On Demand Notification: Call
- On Demand Notification: Text
- On Demand Notification: Email
- On Demand Notification: Call or Text
- OP Notify Appointment Type Correction Video
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- Create a Patient Demographic List Video
- Demographic Analysis and Recall (DAR) Send Messages for Recall Video
- Demographic Analysis and Recall (DAR) Run Vaccine Status Recall Video
- Demographic Analysis and Recall (DAR) Vaccines Given Report Video
- Demographic Analysis and Recall (DAR) Run Care Plan Recall Video
- Demographic Analysis and Recall (DAR) Run Clinical Recall Allergies Video
- Demographic Analysis and Recall (DAR) Run Clinical Recall Medications Video
- Demographic Analysis and Recall (DAR) Run Clinical Recall Labs Video
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- Identify Sensitive Data
- 21st Century Cures Act Short: The Problem List
- Webinar Recording & Resources: 21st Century Cures Act & OP: Addressing Questions for Your Practice (3/30/2021)
- Webinar Recording & Resources: 21st Century Cures Act: Sample Pediatric Policies and Exceptions (3/9/2021)
- 21st Century Cures Act: Sample Information Sharing Policy
- Webinar Recording & Resources: 21st Century Cures Act: What Pediatricians Need to Know (1/26/2021)
- 21st Century Cures Act: Pediatric Practice Checklist
- HIPAA and CMS Proposed Rule Changes
- 21st Century Cures Act: External Resources
- 21st Century Cures Act Q&A
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- Webinar Recording & Resources: 2021 Office Visit E/M Coding Changes: Case Scenarios for Pediatric Practices (12/8/2020)
- Time: A Deeper Dive into the 2021 Office Visit E/M Coding Changes Video
- Medical Decision Making: A Deeper Dive into the 2021 Office Visit E/M Coding Changes Video
- Medical Decision Making: Looking at Visit Levels Video
- Game: 2021 Coding Changes | Check What You've Learned!
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- AMA Coding Cheat Sheet PDF
- Time vs. MDM: A Workflow Comparison Video
- Game: Time or MDM? You Decide!
- Webinar Recording & Resources: E/M Coding & Documentation Changes | What We've Learned (2/24/2021)
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- A Closer Look at MDM in OP Video
- Where and How MDM is Indicated and What OP Can and Cannot Do
- At-A-Glance: OP to AMA Problem Status Crosswalk
- Definitions and Examples of the Elements of MDM
- Medical Decision Making Calculation Support in OP
- E/M Coding for MDM: Revert Lab Interface Temporary Workaround
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- Why is my CC being deleted when I layer a template?
- Why is my template name appearing in the Plan section?
- Who is responsible for entering the Independent Historian?
- Will OP "flip a switch" on 12/31/2020 to track coding differently?
- Can APRN's use Time Based Coding? Or is that only for MD's?
- How would you know if a provider finishes a note the day after the appointment?
- Does the nurses time spent with the patient count?
- How does it affect the encounter level if the Problem list is not reviewed by the physician?
- Does the note need to be finalized on same day or just the essential documentation to demonstrate risk?
- If the provider who takes an after-hours call is not the same provider in our practice who saw the patient in clinic, is that time able to be included in the total time of care?
- Will payers know how much time I spent?
- How will a payer know if I did the work on a different day?
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- A Message from Dr. Sue Kressly: Future Plans with OP
- Risk Stratification: The Why and the How Video Series
- Diagnostic Test Results Scope and Data Maintenance
- Specialty Growth Curves
- Office Practicum and Bright Futures Handouts
- Implications of Changing QIC Reports
- The Importance of Finalizing Notes in a Timely Fashion
- Payer Audits: Be Prepared!
- Maximizing Diagnoses on Claims: Overview and FAQ
- Badge Counts and Alerts
- Vaccine Immunity Medical Perspective: What Really Constitutes Immunity?
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- RCM Client Corner: Eligibility
- RCM Client Corner: "Ready to Bill"
- RCM Client Corner: Entering Hospital Charges
- RCM Client Corner: Scanning into the Non-Patient Directory
- RCM Client Corner: No Show/Cancellations
- RCM Client Corner: Billing for Telemedicine Prior to OP 20.0.15
- RCM Client Corner: Billing for Telehealth with OP 20.0.15
- RCM Client Corner: Scrubbing Superbills and Common Modifiers
- RCM Client Corner: Patient Credits
- RCM Client Corner: Correcting Patient Payments
- RCM Client Corner: Entering Insurance for Newborns with Pending Eligibility
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- PediaTricks Podcast Episode 31: Getting From Here to There | Referrals & Transitions of Care New
- PediaTricks Podcast Episode 30: How OP Has Helped Clinics Fight COVID
- PediaTricks Podcast Episode 29: Celebrating 35 Years of Growth!
- PediaTricks Podcast Episode 28: Where Have All My Patients Gone? Engaging via Telehealth
- PediaTricks Podcast Episode 27: Would You Like Fries With That - Optimizing Your Practice Schedule
- PediaTricks Podcast Episode 26: More Toolbox Than Tool - The OP Help Center
- PediaTricks Podcast Episode 25: The Onboarding Experience
- PediaTricks Podcast Episode 24: The Provider-Practice Connection
- PediaTricks Podcast Episode 23: Revenue Streams Streamlined
- PediaTricks Podcast Episode 22: Set Up for Recall Success
- PediaTricks Podcast Episode 21: Monitoring Your Financial Vitals
- PediaTricks Podcast Episode 20: Loving What We Do!
- PediaTricks Podcast Episode 19: Implementation Tips & Tricks for Smooth Transition
- PediaTricks Podcast Episode 18: 2021 Goals for OP | Looking Forward to the New Year
- PediaTricks Podcast Episode 17: Demand for Your Brand
- PediaTricks Podcast Episode 16: All You Ever Wanted to Know About E/M Coding (But Were Afraid to Ask)
- PediaTricks Podcast Episode 15: 21st Century Cures Act
- PediaTricks Podcast Episode 14: Interoperability: Playing Well with Others
- PediaTricks Podcast Episode 13: Medical Decision Making Made Easy(er)!
- PediaTricks Podcast Episode 12: Revisiting Portal and Support
- PediaTricks Podcast Episode 11: Long Tail of Learning
- PediaTricks Podcast Episode 10: Strong Partners
- PediaTricks Podcast Episode 9: Influential Positivity
- PediaTricks Podcast Episode 8: Up in the Clouds
- PediaTricks Podcast Episode 7: Mobilizing OP
- PediaTricks Podcast Episode 6: Close From a Distance
- PediaTricks Podcast Episode 5: Recalling the DAR
- PediaTricks Podcast Episode 4: Mapping Out OP's Products
- PediaTricks Podcast Episode 3: Portal With a Purpose
- PediaTricks Podcast Episode 2: Knowledge Across the Learning Ecosystem
- PediaTricks Podcast Episode 1: Support When You Need It
- Pilot Episode: PediaTricks Podcast
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- AAP News: AAP Issues Guidance to Ensure Continued Care for Children During Pandemic
- Vaxopedia: Get All of Your COVID-19 Questions Answered
- Coding for COVID-19 and Non-Direct Care
- 3/23/20: AAP COVID-19 Resources and Updates for Pediatricians
- Coding at the AAP
- AAP News: Coronavirus disease outbreak coverage
- AAP Red Book Online: 2019 Novel Coronavirus (COVID-19) Infections
- CDC: COVID-19 Information for healthcare professionals
- World Health Organization: Coronavirus
- HealthyChildren.org: 2019 Novel Coronavirus (COVID-19)
- State Notices on Telehealth Policy in Response to COVID-19
- PMI COVID-19 Forum
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