We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Antivirus and Network Level Exceptions for OP Cloud

This documentation applies to the OP Cloud environment.

The following Antivirus and Network level exceptions need to be configured for OP Cloud:

  • All Traffic to *.officepracticum.com should be whitelisted from all SSL and network inspection. 
  • Ports 443 TCP and UDP should be opened.The Parallels client sends traffic to your practice specific URL over port 443 thru TCP and UDP. 

The following program executable exceptions also need to be configured for Parallels Client and Remote Scan.  Set both the program exception and any On Access type exception:

Parallels Client (Located at C:\Program Files\Parallels)

  • APPServerClient.exe
  • TSClient.exe
  • TuxWinClientService.exe

Remote Scan (Located at C:\Program Files (x86)\RemoteScan Server)

  • RemoteScanServer.exe

Also set exceptions for (C:\Windows\twain_32 & C:\Windows\Twain_64):

  • RemoteScanServer.exe