We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Applying Patient Credits

Version 14.19

Overview

When patient payments are collected, they are entered into OP as credits. To apply an unallocated patient credit to a balance, you will first want to review the patient's credits:

  1. Navigate to the Patient Chart.
  2. Review the patient's credits by:
  • Clicking Credits in the Window Navigation Panel.
  • Clicking Summary in the Window Navigation Panel.

Apply a Credit to a Patient Balance

  1. Click Payments in the Window Navigation Panel.
  2. Click the New Payment button.
  3. Ensure you are on the Patient tab of the Add Payments/Adjustments window. The available credit amount is displayed below the insurance payer information.
  4. In the Payment Method dropdown, ensure PC Patient Credit is selected.
  5. In the Payment field, enter in the credit amount that should be applied to each claim line. 

  1. Click the Save + Close button when complete.
Version 14.10

When there are unallocated credits to be applied to a patient charge, the end user should:

  1. Open the Patient Account.
  2. Search for the desired patient in the Patient Search field.
  3. Select the appropriate patient.
  4. Click on the Credits tab to view the outstanding credits on that individual's account.
  5. Click on Payments tab to allocate the unapplied monies to outstanding balances.
  6. Click on the +Payment button.
  7. Ensure you are on the Patient tab of the Add Payments/Adjustments window.
  8. Select the Payment Method to be Patient Credit (PC).
  9. Enter in the credit amount that you wish to apply for now in the Payment column and to which Date of Service that you wish to allocate the credit.

  1. Click the Save + Close button when complete.
  2. Close all active windows.