We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Cancelling Appointments


There are several different workflows that practices may choose to adopt to meet their practice need when handling cancelled appointments. In this article, you will find OP's Best Practice. Best Practice is recommended to ensure the following:

  • A record of the original scheduled appointment is maintained
  • The associated appointment reason and provider information are maintained for future reporting

Mark the Appointment Cancelled

  1. From the Schedule > Calendar View, click to select the appointment.
  2. Right-click the appointment.
  3. Select the visit status of Cancelled.

Move the Appointment to the End of the Day

  1. Click to select the cancelled appointment.
  2. Click the red box located at the top of the appointment.
  3. Hold the mouse button down and drag the appointment down to the bottom of the column. The time slot will become available for scheduling.