Version 20.13

Path: Main Navigation Panel > e-Prescribe > Refill/Change Requests tab

About

Generic Substitution change requests are sent by a pharmacy when they are requesting that the prescriber allow a generic medication to be dispensed. To learn how to enable Change Requests in OP, click here.

Change Request: All Generic Substitution

1. Navigate to the Refill/Change Request tab in the ePrescribing Center by following the path above.
2. Double-click on the medication request for a Generic Substitution, or click the medication and click the Accept/Deny button.

1. Review and click OK in the warning box, if displayed, to acknowledge the patient's medication allergies.
2. Review the pharmacy changes in the As Dispensed Change Request panel, Generic Substitution section of the eRx Change Summary window.

1. (Optional) If the practice has the Prescription Fill Status active, click the drop-down and select from the list. The Prescription Fill Status does not need to be selected for all prescriptions and should only be selected if you want to know the status of the prescription.
2. Complete the request by following the steps in one of the sections below to accept, accept with changes, or deny the request.

Change Request: Accept a Generic Substitution

Click the Accept button. The medication is added to the patient's medication list, and the Generic Substitution request is removed from the Refill/Change Requests tab.

Change Request: Accept a Generic Substitution with Changes

1. Click the Accept With Changes button.
2. Make the required changes, such as if you're prescribing a different medication necessary for change in the patient therapy.
3. Click the Send button.
4. Confirm the medication information in the eRx Summary window.
5. (Optional) If the practice has the Prescription Fill Status active, click the drop-down and select from the list. The Prescription Fill Status does not need to be selected for all prescriptions and should only be selected if you want to know the status of the prescription.
6. Click the Send button. The medication is added to the patient's medication list, and the Generic Substitution request is removed from the Refill/Change Requests tab.

Change Request: Deny a Generic Substitution

1. Click the drop-down in the Denial reason field and select from the list.
2. Click the Deny button. The Generic Substitution request is removed from the Refill/Change Request tab and placed in the Refills/Changes Denied tab.