Chat with OP Support!

Chat is available Monday through Thursday 10AM EST to 4PM EST & Friday 8AM EST to 8PM EST

If you are having an issue outside of the posted hours, please visit the OP Support Hub to open a case.


Before you begin a Chat, be sure to:

  • Search for help in OP's Help Center! Simply navigate to the search bar located at the top of this window and search for what you need assistance with!
  • Check the Support Trends to see updates on topics that have already been reported.


Start a Chat:

When you're ready to chat, click located in the lower right-hand corner of this window!

Use the following as a guide when choosing the area of Support:

(If you choose the wrong option, don't worry! We'll get you over to the right team as soon as possible)

Billing Support helps with:
  • Claims
  • Posting payments
  • Statements
Clinical Support helps with:
  • ePrescribing
  • Reports
  • Chart notes
Technical Support helps with:
  • Accessing OP
  • New Cloud accounts
  • Scanner setup

If you are chatting outside of our available hours:

Click  to add the details of your request, and the information entered will be created as a Support Case!