We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Choose a Message

Version 14.19

About Choose a Message

Main Navigation Bar > Phone (Messages group)
Main Navigation Bar > Portal (Messages group)
Main Navigation Bar > External (Messages group)
Main Navigation Bar > Need Action (Messages group)

Messages are sorted under category tabs.  Choose a message in one of the categories to view, reply, forward, and print a message.

Choose a Message Map

Number
SectionDescription

1

Category tabsMessage tabs include:
  • Unread Phone: New messages originating from phone calls.
  • Unread Portal: New messages originating from the Patient Portal.
  • Unread External: New messages originating outside the practice.
  • Needs Action: Messages that have been marked 'Act Req'.
  • Read: Messages marked as 'Read' from the Unread Phone tab.*
  • Sent: All sent messages 
(*Messages can be invalidated by the original sender from the Sent tab).

2

Message GridDisplays the list of available messages.

3

New Message The New Message button opens a new message window.

4

Comment The Comment button allows you to add a comment and saves the message in the patient chart without sending it to a recipient.

5

Reply The Reply button opens the message in Reply mode with the original sender as the recipient.

6

Reply All The Reply All button opens the message in Reply mode with all original recipients marked to receive the reply.

7

Forward The Forward button opens the message in reply mode without a recipient selected.  Select a recipient to receive the message.

8

ScopeScope narrows the parameters for the displayed messages.  Messages can be determined by viewers, dates, and confidential.
Version 14.10

About Choose a Message

Path: Smart Toolbar > Messages button
 Path: Smart Toolbar > Schedule button > Messages tab
 Path: Smart Toolbar > Chart button > Messages tab

Click on the Message (Telephone icon) button or the Messages tab to open the Messages window.  Messages are sorted under category tabs.  Choose a message in one of the categories to view, reply, forward, and print a message.

Choose a Message Map

Number
SectionDescription

1

Category tabsMessage tabs include:
  • Unread Phone: New messages originating from phone calls.
  • Unread Portal: New messages originating from the Patient Portal.
  • Unread External: New messages originating outside the practice.
  • Needs Action: Messages that have been marked 'Act Req'.
  • Read: Messages marked as 'Read' from the Unread Phone tab.*
  • Sent: All sent messages 
(*Messages can be invalidated by the original sender from the Sent tab).

2

Message GridDisplays the list of available messages.

3

+ New MessagesThe + New Messages button opens a new message window.

4

CommentThe Comment button allows you to add a comment and saves the message in the patient chart without sending it to a recipient.

5

Reply buttonThe Reply button opens the message in Reply mode with the original sender as the recipient.

6

Reply All buttonThe Reply All button opens the message in Reply mode with all original recipients marked to receive the reply.

7

Forward buttonThe Forward button opens the message in reply mode without a recipient selected.  Select a recipient to receive the message.

8

ScopeScope narrows the parameters for the displayed messages.  Messages can be determined by viewers, dates, and confidential.