Cloud FAQs

How long will the actual conversion process take? 

Conversion can take anywhere from 2-24 hours depending on the performance of the hardware in the office, size of the data, and the office's internet connection. On average, most conversions take 4-6 hours.

Will we still be able to use our barcode scanner?

Yes.  The use of a barcode scanner works exactly the same without any changes to configuration or setup.

How is the cloud database backed up? If PA goes down, does everyone lose their data or is it stored somewhere else?

Nightly metal to metal backups are performed at 3 a.m. ET every night in our East coast datacenter, and 3 a.m. PT in our West coast datacenter.

Daily backups of the medical database are performed between 2-4 a.m. ET every night in our East coast datacenter, and 2-4 a.m. PT in our West coast datacenter.

A weekly snapshot of all databases is performed on the weekends between 2-4 a.m. ET in our East coast datacenter and 2-4 a.m. PT in out West coast datacenter. When we run a weekly snapshot on Friday night, it is actually running in the early hours of the morning on Saturday (just as a weekly snapshot running on Saturday night is actually running in the early hours of the morning on Sunday, and a Sunday snapshot is actually running in the early hours of the morning on Monday). The exact day these weekly snapshots are performed varies across database servers as we need to time slice the backup process across all database servers backing up to our central storage server.  Running full snapshots takes longer than our daily medical backups which necessitates the need to time slice.

We keep 14 days worth of backups on our backup appliance, 30 days off-site within AWS S3 infrastructure, and then retain monthly and yearly backups off site within AWS Glacier.

Do a practice's notes have to finalized before they are converted from client server to the cloud?

No. Nothing special needs to be finalized or archived.

We have scanners that are not listed as approved document scanners for Cloud on your help site.  Will these work with the Cloud?

If they work with OP on a Client Server, then they will work on the cloud as long as they are TWAIN compliant.

We have printers that are not listed as approved for the Cloud.  Will they still work?

There should be no issues with the printers you are now using after you transition to the cloud.

What national Cloud local network vpn companies do you prefer? Any helpful advice you'd suggest in opening it up/ coordinating it with OP cloud?

The practice does not need to establish any type of connection to the OP Cloud with a VPN or third party of any kind. OP is accessed via the Parallels 2X Client, which must be installed on all devices. Anything printed from OP is delivered as a secure PDF through your web browser.

What recommendations do you have for a back up internet service in the event of internet service interruption? FIOS? 4G?

This should be a discussion the practice has with their IT Professional. If the practice wants to pay an additional ISP and have hardware that will do automatic fail-over, there won't be much of a disruption. If the practice goes with a 4G Hotspot, they will need to potentially redo the configuration on the PCs.

If we transition to the OP Cloud, how do we print things from OP? Do we have to still have a print server in our office to network printers?

This should be a discussion the practice should have with their IT processional. You would need to determine if you will still need to maintain a print server or if the network printers could be installed locally.  OP delivers print jobs through a web browser as a PDF. You can then print your documents locally from the PDF.