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We are currently updating the OP Help Center content for the release of OP 20. We appreciate your patience as we continue to update all of our content. To locate the version of your software, navigate to: Help tab > About.

Cloud Maintenance

To improve the performance of the OP software, OP performs maintenance on a subset of the application servers every evening after 10 p.m. EST.  As a result, you may receive the following warning message:

If you see this message, save your work and completely shut down OP software:

  • OP 14
    • Select File > Exit OP
    • Click the in the upper right-hand corner of OP.
    • Disconnect all sessions in the system tray on the Parallels icon.
  • OP 19:
    • Click the in the upper right-hand corner of OP.
    • Disconnect all sessions in the system tray on the Parallels icon.

Then, log in again. You will be connected to a server that will remain active throughout the night.