We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Comment on a Message

Version 14.19

Overview

This page will instruct you on commenting on a message.

Comment on the Message

  1.  Click the Messages button to open the Message window.

 OR 

Click the Messages tab from the Schedule and Practice Workflow window.

  1. Click to highlight a message in the Message window.
  2. Click the Comment button.

  1. Enter the comment in the Response field. 
  2. Choose a selection on handling the message.
  • Mark message as read checkbox - removes the message from the Unread tab and places the message in the Read tab.
  • Further action required by me - places the message in the Action Required tab. This field only appears if the Action Required button was selected when the message was composed.
  • Completed: remove from my inbox - places the message in the Read tab. This field only appears if the Action Required button was selected when the message was composed.

  1. Click the Save button.
Version 14.10

Overview

This page will instruct you on commenting on a message.

Comment on the Message

  1.  Click the Messages button to open the Message window.

 OR 

Click the Messages tab from the Schedule and Practice Workflow window.

  1. Click to highlight a message in the Message window.
  2. Click the Comment button.

  1. Enter the comment in the Response field. 
  2. Choose a selection on handling the message.
  • Mark message as read checkbox - removes the message from the Unread tab and places the message in the Read tab.
  • Further action required by me - places the message in the Action Required tab. This field only appears if the Action Required button was selected when the message was composed.
  • Completed: remove from my inbox - places the message in the Read tab. This field only appears if the Action Required button was selected when the message was composed.

  1. Click the Save button.