Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

ConnexinViewer

What is ConnexinViewer?

ConnexinViewer (also called TeamViewer) is OP's remote support utility.  When reaching out to OP Support, you will likely be asked if it is okay to connect via ConnexinViewer.  This will enable the OP Support staff to connect remotely into your PC and assist in resolving the issue you may be experiencing. 

Where is it?

ConnexinViewer should be available from all desktops following the installation of the OP Cloud.  If you cannot find it on your desktop, go to: C:\ProgramFiles\ConnexinSoftware and launch the connexinviewer.exe found inside.  It can also be downloaded from Teamviewer's website or by downloading here: ConnexinViewer for Windows or ConnexinViewer for Mac OSX.

How do I use it to connect with Support?

After contacting Support and launching ConnexinViewer, OP's Support Team will ask you for your ConnexinViewer nine-digit ID and password.  You will need to provide that information in order for the Support team to remote into your PC.

    

If you are experiencing issues launching or downloading ConnexinViewer, contact your IT professional. Your local IT professional can download and reinstall ConnexinViewer on your workstation.