We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

ConnexinViewer

What is ConnexinViewer?

ConnexinViewer (also called TeamViewer) is OP's remote support utility.  When reaching out to OP Support, you will likely be asked if it is okay to connect via ConnexinViewer.  This will enable the OP Support staff to connect remotely into your PC and assist in resolving the issue you may be experiencing. 

Where is it?

ConnexinViewer should be available from all desktops following the installation of the OP Cloud.  If you cannot find it on your desktop, go to: C:\ProgramFiles\ConnexinSoftware and launch the connexinviewer.exe found inside.  It can also be downloaded from Teamviewer's website or by downloading here: ConnexinViewer for Windows or ConnexinViewer for Mac OSX.

How do I use it to connect with Support?

After contacting Support and launching ConnexinViewer, OP's Support Team will ask you for your ConnexinViewer nine-digit ID and password.  You will need to provide that information in order for the Support team to remote into your PC.

    

If you are experiencing issues launching or downloading ConnexinViewer, contact your IT professional. Your local IT professional can download and reinstall ConnexinViewer on your workstation.