Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Change Request Generic Substitution

Version 20.0

Overview

Change requests are sent to the practice from the pharmacy. In this article we will discuss a change request for a generic substitution. For instruction on enabling Change Request in OP, click here.

Accept A Generic Substitution Change Request

  1. Navigate to the Refill/Change Requests tab: Main Navigation Panel > e-Prescribe > Refill/Change Requests tab.
  2. Double-click on the medication request for a Generic Substitution or highlight the medication and click the Accept/Deny button.

  1. If the patient has medication allergies a Warning box will display, click the OK button.
  2. The eRx Change Summary window opens. Review the pharmacy changes in the As Dispensed Change Request panel.
  3. Click the Accept button.

With any Surescripts message either inbound or outbound there is an opportunity for an error in the actual transmission of the message. Messages that “Error” are no longer valid and therefore the Pharmacy may need to be called or a new prescription written.

Deny a Generic Substitution Change Request

  1. Navigate to the Refill/Change Requests tab: Main Navigation Panel > e-Prescribe > Refill/Change Requests tab.
  2. Double-click on the medication request for a Generic Substitution or highlight the medication and click the Accept/Deny button.
  3. If the patient has medication allergies a Warning box will display, click the OK button.
  4. Click the drop-down and select a Denial reason.
  5. Click the Deny button. 
  6. All Generic Substitution denials will appear in the Refills/Changes Denied tab.