Message Groups do not populate from Departments in OP. There are standard Message Groups that are configured with every Practice Portal. These groups can be deleted or modified to meet the needs of the practice. Please be aware that Message Groups are attached to Categories. If a client wishes to change the name, they also need to confirm they are changing associating it to the proper category. A Message Group may only have 1 associated category. If a practice chooses more than 1 Category, the messages will not be sent. At this time the only types of messages that can be sent from the Patient Portal are: Messages, Appointment Requests, Medication Refill Requests and Referral Requests.