Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Do Message Groups populate from Departments in OP?

Message Groups do not populate from Departments in OP. There are standard Message Groups that are configured with every Practice Portal. These groups can be deleted or modified to meet the needs of the practice. Please be aware that Message Groups are attached to Categories. If a client wishes to change the name, they also need to confirm they are changing associating it to the proper category. A Message Group may only have 1 associated category. If a practice chooses more than 1 Category, the messages will not be sent. At this time the only types of messages that can be sent from the Patient Portal are: Messages, Appointment Requests, Medication Refill Requests and Referral Requests.