We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Editing Parent's Account Information Using the OP Patient Portal

Version 14.19

Editing Parent's Account Information

Changing a Parent's Email Address

If you have a parent who wishes to change their email address but the information is grayed out in OP 14, then there is a link between the OP Patient Portal and their Account.

Follow these steps to get the email to change:

  1. Because of this link the parent needs to sign in to the Portal with their old account and go to My Account > Portal Account.

  1. From here the parent can change their email address to the new address.

  1. When the email address is updated and the Parent hits Submit, the email will automatically be updated within OP, as shown below.


Version 14.10

Editing Parent's Account Information

Changing a Parent's Email Address

If you have a parent who wishes to change their email address but the information is grayed out in OP 14, then there is a link between the OP Patient Portal and their Account.

Follow these steps to get the email to change:

  1. Because of this link the parent needs to sign in to the Portal with their old account and go to My Account > Portal Account.

  1. From here the parent can change their email address to the new address.

  1. When the email address is updated and the Parent hits Submit, the email will automatically be updated within OP, as shown below.