Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Eligibility Checking

Version 14.19

Eligibility Checking

Occasionally, an eligibility check will yield a result which says “Pseudo_Health_Plan.” A result such as this indicates no results were found either due to information about the patient not matching or a connectivity issue between OP and Surescripts or Surescripts and the Pharmacy Benefits Manager.


Version 14.10

Eligibility Checking

Occasionally, an eligibility check will yield a result which says “Pseudo_Health_Plan.” A result such as this indicates no results were found either due to information about the patient not matching or a connectivity issue between OP and Surescripts or Surescripts and the Pharmacy Benefits Manager.