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Emergency Server Overview

The Emergency Offline Server (EOS) allows your practice to have access to medical records even if the server and the network are not functioning. The EOS is current as of the time a backup was run. It may be from the night before, or anywhere from several minutes to several hours old.

The purpose of the EOS is to buy time for your technical staff and the Office Practicum Support Team to determine why the network is offline. While the network is down, the practice can view all medical records, but until a decision is made about the status of the server, NO new entries should be made in the EOS database. If necessary, maintain paper records until the network server is brought back on line. In some cases, the EOS may become the network server until the main server is repaired.