We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Emergency Server Overview

The Emergency Offline Server (EOS) allows your practice to have access to medical records even if the server and the network are not functioning. The EOS is current as of the time a backup was run. It may be from the night before, or anywhere from several minutes to several hours old.


Note: The purpose of the EOS is to buy time for your technical staff and the Office Practicum Support Team to determine why the network is offline. While the network is down, the practice can view all medical records, but until a decision is made about the status of the server, NO new entries should be made in the EOS database. If necessary, maintain paper records until the network server is brought back on line. In some cases, the EOS may become the network server until the main server is repaired.