We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

ePrescribing: How Do I...

Version 14.19

Overview

This page covers the following topics:

How Do I Fix Favorite Prescriptions for Obsolete Drugs?

Every day it seems that branded medications are going off the market once their patent expires and generic competition increases. This can be frustrating for our users when they search for a particular drug. For example, Elavil has been off the market for many years, being replaced by generic product, amitriptyline. However, many providers are more familiar with the name Elavil. So, when they are searching for the medication and the user can’t find it in our application, they tend to create a free text drug.

In order to avoid missing out on important clinical alerts for these drugs, click here to edit the favorites list.

By taking these steps, you can ensure that the prescription you have written is of the highest quality.

How Do I Import Medication History?

The Medication Hx button is located on each individual patient's medication list. It functions in conjunction with a practice using ePrescribing through OP. When you click the button in a patient's medication list, it will query the Rx Hub/SureScripts network for any previously ePrescribed medications. In order for this to work on a patient basis, patients need to have valid eligibility of their pharmacy benefits through the Rx Hub. To import the patient's medication history, perform the following:

  1. From the Patient Chart, click Medications in the Clinical section of the Window Navigation Panel. 
  2. Click the Med History button in the top right of the window.
  3. Select the Time Frame from the pop-up box.
  4. Click the OK button. 

If the patient does not have eligibility, a pop-up box is displayed to notify you. If you do not have ePrescribing credentials, this feature will not work properly.

The medications are imported as reference medications into OP, which helps a practice validate prescription details and previously filled prescriptions accurately.

How Do I Add a Pharmacy to the Master List?

Always ensure the pharmacy is not in the master list. It is best to search by the pharmacy zip code. Office Practicum updates the Pharmacy Master list directly from SureScripts on a monthly basis. If you are unable to locate a pharmacy in the master list, contact the pharmacy to ensure they are part of the SureScripts network. If the pharmacy is not part of the SuresScripts network, the pharmacy should contact SureScripts to be added to the network. If the pharmacy is part of the SureScripts network and the Master List search for the pharmacy has been unsuccessful, please contact OP Support.

How Do I Add a Medication into the Master List?

Check to ensure the medication is not in the master list and that the drug is active using this website: http://www.accessdata.fda.gov/scripts/cder/drugsatfda/index.cfm

If a medication does not exist on the master list and it exists on the FDA website, please open a support ticket with Office Practicum. Include the following items:

  • Name of the medication
  • NDC number of the medication
Note: Dr. First will not add any medications that the FDA has listed as discontinued.

How Do I Change the Status of a Prescription from Failed to Something Else?

  1. Click e-Prescribing in the Clinical section of the Main Navigation Panel.
  2. Select the Prescription.
  3. Click the Edit button in the top left corner of the screen.
  4. Click the Status tab.
  5. Select Printed, Called or Faxed from the Most Recent Action drop-down menu.
  6. Click the Save button.

How Do I Clear Failed Prescriptions from the ePrescribing Queue?

To remove a prescription that has been called in or printed from the Failed tab:

  1. Click the Failed tab.
  2. Click the Prescription.
  3. Click the Edit button in the top left of the screen. The Prescription window is displayed.
  4. Click the Status tab.
  5. Select Called or Printed from the Most recent action drop-down menu.
  6. Click the Save button. The prescription is removed from the queue.

How Do I Send a Message to the Pharmacy?

Currently, we are not able to electronically send messages to the pharmacy. In order to do this, the physician must write the prescription and print it using the Print drop-down menu.


How Do I Link a Pharmacy to a Patient During Registration?

Currently, there is no way to add a pharmacy to a patient's ePrescribing favorites before a prescription is written. However, we do have two options that may assist in this process.

  1. Enter a pharmacy proactively in the Patient Chart button > Clinical Contacts. This information can then be accessed by the doctors to aid them in selecting the correct pharmacy from the master list.

Helpful Hint: Enter as much information in the First Name field for the contact in the address book. It makes it easier for the doctor to locate when charting.


  1. The physician can write a prescription and an office staff member will find the correct pharmacy from the master list and send it on the doctors behalf. 
Note: Any staff member that requires this functionally must register to obtain a unique E-prescribing specific username and password. For more information on the different e-prescribing roles: DrFirst Roles. 

How Do I Check Insurance Formularies?

  1. From the Patient Chart, click Medications (in the Clinical section of the Window Navigation Panel or click Insurance (from the the Account section of the Window Navigation Panel.
  2. Click the Validate button.
  3. If the insurance company is on file as one of the connected payers with the SureScripts network, the Validation process will check the patient's benefits if they have any.
  1. Once this is completed, add a Medication (Click the + button in the top left corner)and search the master list for the drug.
  2. Ensure the Check Formulary checkbox is selected in the Medication Finder window.

If any data exists, it will populate in the Copay Information Section of the patient's chart.

How Do I Enter Coupon Codes?

The coupon codes for prescriptions should be entered in the SIG when writing the prescriptions.

If you would like to save coupon codes on a future prescription, save the medication with the coupon code as a medication favorite. Click here for instructions on saving medication favorites.

How Do I Remove a Pharmacy from a Patient's Previously Used List?

  1. Click the Previously Used by this Patient tab in the Choose Pharmacy window.
  2. Highlight the Pharmacy you would like to remove.
  3. Click the Remove from Patient button.
Note: You cannot remove a Pharmacy from the list in the Previously used by any patient tab because those pharmacies are connected to other patients.

Version 14.10

Overview

This page covers the following topics:

How Do I Fix Favorite Prescriptions for Obsolete Drugs?

Every day it seems that branded medications are going off the market once their patent expires and generic competition increases. This can be particularly frustrating for our users when they search for a particular drug. For example, Elavil has been off the market for many years, being replaced by generic product, amitriptyline. However, many providers are more familiar with the name Elavil. So, when they are searching for the medication and the user can’t find it in our application, they tend to create a free text drug.

In order to avoid missing out on important clinical alerts for these drugs, click here to edit the favorites list.

By taking these steps, you can ensure that the prescription you have written is of the highest quality.

How Do I use the Import Med Hx Button?

The Import Med Hx button is located on each individual patient's medication list. It functions in conjunction with a practice using ePrescribing through OP 14. When you click on the button in a patient's medication list, it will query the Rx Hub/ SureScripts network for any previously  ePrescribed medications. In order for this to work on a patient basis, patients need to have valid eligibility of their pharmacy benefits through the Rx Hub or this feature will not work. To import the patient's med history, perform the following steps:

  1. Open the patient's Medication List.
  2. Click the Import Med Hx button.
  3. Select a Time Frame from the pop-up box.
  4. Click the OK button.

If the patient does not have eligibility, a pop-up box is displayed to notify you. If you do not have ePrescribing credentials, this feature will not work properly.

The medications are imported as reference medications into OP 14, which helps a practice validate prescription details and previously filled prescriptions accurately.

How Do I Add a Pharmacy to the Master List?

Always ensure the pharmacy is not in the master list. Search by the pharmacy zip code . Office Practicum updates the Pharmacy Master list directly from SureScripts on a monthly basis. If you are unable to locate a pharmacy in the master list, please contact the pharmacy to ensure they are part of the SureScripts network. If the pharmacy is not part of the SuresScripts network, the pharmacy should contact SureScripts to be added to the network. If the pharmacy is part of the SureScripts network, please contact OP Support.

How Do I Add a Medication into the Master List?

Ensure the medication is not in the master list and that the drug is active using this website : http://www.accessdata.fda.gov/scripts/cder/drugsatfda/index.cfm

If a medication does not exist on the master list and it exists on the FDA website, please open a support ticket with Office Practicum. Include the following items:

  • Name of the medication
  • NDC number of the medication
Note: Dr. First will not add any medications that the FDA has listed as discontinued.

How Do I Change the Status of a Prescription from Failed to Something Else?

  1. Click e-Prescribing in the Clinical section of the Main Navigation Panel.
  2. Select the Prescription.
  3. Click the Edit button in the top left corner of the screen.
  4. Click the Status tab.
  5. Select Printed, Called or Faxed from the Most Recent Action drop-down menu.
  6. Click the Save button.

How Do I Clear Failed Prescriptions from the ePrescribing Queue?

If the prescription has been called in or printed, and you would like to remove it from the Failed tab:

  1. Select the Presecription in the grid (check box to left of script on first tab or select row with script on other tab).
  2. Click the Edit button. The Prescription window is displayed.
  3. Click the Status tab.
  4. Select Called or Printed from the Most recent action drop-down menu.

How Do I Send a Message to the Pharmacy?

Currently, we are not able to electronically send messages to the pharmacy. In order to do this, the physician must write the prescription and print it using the prescription drop down.



How Do I Link a Pharmacy to a Patient During Registration?

Currently, there is no way to add a pharmacy to a patient's ePrescribing favorites before a prescription is written. However, we do have two options that may assist in this process.

  1. You can enter a pharmacy proactively through the patients F2 Registry screen in the Coord Care section. This information can then be accessed by the doctors to aid them in selecting the correct pharmacy from the master list.


Helpful Hint: Enter as much information in the First Name field for the contact in the address book. It makes it easier for the doctor to locate when charting.



  1. The physician can write a prescription and an office staff member will find the correct pharmacy from the master list and send it on the doctors behalf. 
Note: Any staff member that requires this functionally must register to obtain a unique E-prescribing specific username and password. For more information on different e-prescribing roles: DrFirst Roles.

How Do I Check Insurance Formularies?

  1. Click the Rx Validate button.

It checks the patient's benefits (if they have any), and if that insurance company is on file.

  1. Add a Medication and search the master list for the drug.
  2. Ensure that the Check Formulary checkbox is selected.

If any data exists, it is populated in the Copay Information Section of the patient's chart.

How Do I Enter Coupon Codes?

The coupon codes for prescriptions should be entered in the SIG when writing the prescriptions.

If you would like to save coupon codes on a future prescription you should save the medication with the coupon code as a medication favorite. Click here for instructions on saving medication favorites.

How Do I Remove a Pharmacy from a Patient's Previously Used List?

  1. When you arrive at the Choose Pharmacy window while you're sending a prescription, select the Previously Used by this Patient tab.
  2. Highlight the pharmacy you would like to remove.
  3. Click the Remove from Patient Favorites button.
Note: You cannot be able to remove a Pharmacy from list in the Previously used by any patient tab because those pharmacies are connected to other patients.