We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

eRx Refill Summary

Version 14.19

About eRx Refill Summary

Path: Main Navigation bar > Refill Requests

You can use the eRx Refill Summary window to accept or deny prescription refills. 

eRx Refill Summary Map

Number

SectionDescription

1

As-Prescribed PatientThe As-Prescribed Patient panel indicates the medication as prescribed by the physician.

2

As-Dispensed PatientThe As-Dispensed Patient panel indicates the medication as dispensed to the patient by the pharmacy.

3

Refill Request GridThe Refill Request grid lists the pending prescription 
4
Supervisor dropdownThe Supervisor dropdown selects a Supervising Provider when it is necessary.  The Supervisor is then included in the message OP 14 sends to Surescripts.

5

Accept buttonThe Accept button function accepts the medication refill.
6
Deny buttonThe Deny button denies the medication refill.  To deny a prescription, choose the Denial Reason and then click the Deny button.  Denied refills will appear under the Refills Denied tab.
Version 14.10

About eRx Refill Summary

Path: Smart Toolbar > e-RX button > Refill / Change Requests tab > Accept/ Deny button

You can use the eRx Refill Summary window to accept or deny prescription refills. 

eRx Refill Summary Map

Number

SectionDescription

1

As-Prescribed PatientThe As-Prescribed Patient panel indicates the medication as prescribed by the physician.

2

As-Dispensed PatientThe As-Dispensed Patient panel indicates the medication as dispensed to the patient by the pharmacy.

3

Refill Request GridThe Refill Request grid lists the pending prescription 
4
Supervisor dropdownThe Supervisor dropdown selects a Supervising Provider when it is necessary.  The Supervisor is then included in the message OP 14 sends to Surescripts.

5

Accept buttonThe Accept button function accepts the medication refill.
6
Deny buttonThe Deny button denies the medication refill.  To deny a prescription, choose the Denial Reason and then click the Deny button.  Denied refills will appear under the Refills Denied tab.
Version 14.8

About eRx Refill Summary

Path: Smart Toolbar > e-RX button > Refill / Change Requests tab > Accept/ Deny button

You can use the eRx Refill Summary window to accept or deny prescription refills. 

eRx Refill Summary Map

Number

SectionDescription

1

As-Prescribed PatientThe As-Prescribed Patient panel indicates the medication as prescribed by the physician.

2

As-Dispensed PatientThe As-Dispensed Patient panel indicates the medication as dispensed to the patient by the pharmacy.

3

Refill Request GridThe Refill Request grid lists the pending prescription 
4
Supervisor dropdownThe Supervisor dropdown selects a Supervising Provider when it is necessary.  The Supervisor is then included in the message OP 14 sends to Surescripts.

5

Accept buttonThe Accept button function accepts the medication refill.
6
Deny buttonThe Deny button denies the medication refill.  To deny a prescription, choose the Denial Reason and then click the Deny button.  Denied refills will appear under the Refills Denied tab.