Focused Patient OP Behavior

Version 14.10


This article is intended to help users better understand the OP software’s behavior regarding the “focused” patient. It’s also important to understand that the software behavior changes based on whether the software is used in a format where all forms are maximized and fill the entire screen or whether multiple forms are open at the same time and visible on the screen. 

While it is OP’s goal to work to improve this focused patient behavior, there is value in understanding how it works currently. In general, the “focused” patient is the patient that appears on the top bar of OP:


Intentionally, the OP software behaves in a way that multiple messages can be open at the same time. This was done to accommodate triage nurses who may be documenting several conversations or copy/pasting information between siblings. 

Example: If Lyla Testbaby’s chart is open, and you choose the send message button on the toolbar, a message will come up with Lyla as the focused patient.

However, the user can open multiple messages by clicking on the Send button and changing the name of the focused patient. 

Example: In the image below there are three open messages. Notice that the name (Emma Testpatient) on the top navigation bar is the name of the most recent patient that was added for a message. That is the “top” form on the screen (it is physically on top of the other messages, the chart, and the schedule).

When you click the Chart button (or press F8) to open a chart, or click the Docs button open Document Management to obtain a scanned image, the focused patent's information (the patient appearing on the top navigation bar) will appear, as shown in the Emma Testpatient images below.

If you click on a different patient's message below the focused patient, then that newly selected patient becomes the focused patient. 

Example: In the image below if you click on Michelle's message, which is underneath Emma's form, the OP software brings Michelle's message to the top and also changes the focused patient to her.


If you click on a patient in the schedule, the selected patient in the schedule will become the focused patient (even if another patient has a form on top). 

Example: If you click on an appointment on the schedule and highlight Samantha, the focused patient becomes Samantha, as shown by her name in the top navigation bar even though Michelle's form is on top.

Once the newly selected patient becomes the focused patient, you can navigate to other areas in the OP software to open that patient's information. 

Example: Once Samantha became the focused patient, you could click F8 to open her chart or go to Document Management to open her document. Wherever you go, Samantha's information would become the top form as long as she is the focused patient.

Viewing Multiple OP Forms

Working on any OP grid can be confusing. It can become difficult to know who is the focused patient when forms are side-by-side. It is not obvious which form is the active form. If you are not certain, pay attention to the top navigation bar to find out who is the focused patient.

Example: In the image below, it is not evident at all why Mary Testpatient is the focused patient on the top navigation bar. It appears that Meghan should be the focused patient based on her information being the top patient in the highlighted grid. However, if you look closer, the cursor is on the HEADING (and not on Meghan).

If you really want to choose Meghan in that example (or navigate to her chart), you would need to place the cursor in her row. Then, she would become the focused patient.

You must especially pay attention when you are working a list in the grid and mark something informed/complete, because it often refreshes the grid and may end up highlighting the HEADER instead of the first patient when the grid refreshes. This is Windows grid behavior and cannot be changed by the OP software. We are working on alternative presentation solutions at this time.

We encourage you to experiment with test patients on the system the same way you use the software (forms expanded full screen, one form open at a time, etc.) so that you will have a full understanding and expectations of the behavior regarding the focused patient.