Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

How are patient requests (appointment, referral, medication refill) configured?

Requests are driven by Message Groups. There are a series of Message Groups created by default. The Practice Admin role group permission has the capability to enable these Message Groups and associate staff members who will handle those requests. Turning the feature ON and OFF (to manage whether the feature is visible to the patient/parent) should be done from the Portal Management > Patient Interface page.