We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

How Can Parents Make Payments on the OP Patient Portal?

Version 14.19

How can parents make payments on the OP Patient Portal

Can patients make payments from the portal?

The patient portal does not actually take payment. If, however, you currently use Instamed as your clearinghouse, you will have the ability to create a link on the portal that will take parents to either of these clearinghouse's websites. Parents can then submit payment directly.

In order to configure the portal to include this link, you will need to obtain an ID from Instamed. Once you have the ID, please see the following instructions to proceed:

Instamed:

  1. Click on this link.
  2. If you cannot find your practice, please contact Instamed for further information.

Adding the Clearinghouse to the Patient Portal

  1. When the ID from the clearinghouse is obtained, log into the Patient Portal
  2. Click on Online Patient Services in the Navigation sidebar.


  1. Click on the Wrench and then Preferences.



  1. When configuring online payments, choose your clearinghouse and enter your ID for your respective clearinghouse.
  2. After this ID is entered and online payments is configured, a patient with a balance due, will show up on the application that lists the patients and when there is a balance due, a link will appear that says Pay Now.


  1. This Pay Now link will take the parent to the payment portal for Instamed.


  1. When the parent makes a payment from the Patient Portal, the payment will appear in Office Practicum eBilling Center after you Fetch and Process Reports (or simply process if your office has the Agent for transmission). The information will go into the appropriate credit account, and apply the payment to outstanding charges.

If you would like notification about payments:
Please contact your clearinghouse to see if you can set up a notification system with them as payments are posted.
Version 14.10

How can parents make payments on the OP Patient Portal

Can patients make payments from the portal?

The patient portal does not actually take payment. If, however, you currently use Instamed as your clearinghouse, you will have the ability to create a link on the portal that will take parents to either of these clearinghouse's websites. Parents can then submit payment directly.

In order to configure the portal to include this link, you will need to obtain an ID from Instamed. Once you have the ID, please see the following instructions to proceed:

Instamed:

  1. Click on this link.
  2. If you cannot find your practice, please contact Instamed for further information.

Adding the Clearinghouse to the Patient Portal

  1. When the ID from the clearinghouse is obtained, log into the Patient Portal
  2. Click on Online Patient Services in the Navigation sidebar.


  1. Click on the Wrench and then Preferences.



  1. When configuring online payments, choose your clearinghouse and enter your ID for your respective clearinghouse.
  2. After this ID is entered and online payments is configured, a patient with a balance due, will show up on the application that lists the patients and when there is a balance due, a link will appear that says Pay Now.


  1. This Pay Now link will take the parent to the payment portal for Instamed.


  1. When the parent makes a payment from the Patient Portal, the payment will appear in Office Practicum eBilling Center after you Fetch and Process Reports (or simply process if your office has the Agent for transmission). The information will go into the appropriate credit account, and apply the payment to outstanding charges.

If you would like notification about payments:
Please contact your clearinghouse to see if you can set up a notification system with them as payments are posted.