We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

How Can We Change the Parent's OP Patient Portal Email?

Version 14.19

How Can We Change the Parents OP Patient Portal Email?

Changing a Parent's Email Address

If a parent needs to change their email address but has not yet logged into the portal account and changed their password, the change can be made in OP. Portal accounts that have not yet been activated are editable.  Once an account is activated, it no longer is editable and appears greyed out.

If you have a parent who wishes to change their email address, but the information is "greyed out" in OP, then there is a link between the Portal and their Account.

Follow these steps to get the email to change:

  1. Because of this link the parent needs to sign in to the Portal with their old account and go to My Account > Portal Account.

  1. From here the parent can change their email address to the new address. 

  1. When the email address is updated and the Parent hits Submit, the email will automatically be updated within OP, as shown below.

Version 14.10

How Can We Change the Parents OP Patient Portal Email?

Changing a Parent's Email Address

If a parent needs to change their email address but has not yet logged into the portal account and changed their password, the change can be made in OP. Portal accounts that have not yet been activated are editable.  Once an account is activated, it no longer is editable and appears greyed out.

If you have a parent who wishes to change their email address, but the information is "greyed out" in OP, then there is a link between the Portal and their Account.

Follow these steps to get the email to change:

  1. Because of this link the parent needs to sign in to the Portal with their old account and go to My Account > Portal Account.

  1. From here the parent can change their email address to the new address. 

  1. When the email address is updated and the Parent hits Submit, the email will automatically be updated within OP, as shown below.