We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

How Clinical Data Flows to the OP Patient Portal

The content in this article is relevant to the OP Patient Portal, powered by InteliChart.

In an effort to minimize the amount of traffic related to data movement to the OP Patient Portal, OP's process will load clinical data as needed, on a patient to patient basis, based on certain actions taken in OP. This means, at this point, clinical data from your database will not be immediately available on the OP Patient Portal until one of the following actions takes place. Once that data flow has been initiated, any updates to that data will flow to the OP Patient Portal, as incremental updates.

  • A new appointment is scheduled: When you schedule an appointment for a patient, the process will begin to send that patient's clinical data to the OP Patient Portal.
  • A C-CDA is created: When you initiate a C-CDA from OP, the process will begin to send that/those patient(s') clinical data. Note: The C-CDA process is designed to wait until patient clinical data has been delivered to the Portal. If this is the first time a patient's data is being sent to the OP Patient Portal, expect a slight delay so that the C-CDA process can ensure that the data has completed the journey to the OP Patient Portal. For more information, click here.
  • A Visit Note is finalized: When an Encounter or Well Visit note is finalized, the process will begin to send the patient's clinical data.
  • A PIN is generated from OP: When a PIN is generated from OP, the process will begin to send that patient's clinical data to the Portal. For more information on this process, click here.

After one of the above actions takes place, the clinical data necessary for MU will flow to the OP Patient Portal. There are no date restrictions on this data. To ensure the privacy of patient items is maintained, it is recommended to review the privacy level on sensitive data (such as medications), and confirm the privacy is set to Clinical Staff or higher for those sensitive items.

Note: You may experience temporary delays in a patient's clinical data flowing to the OP Patient Portal due to the amount of data flowing all at once. Please be patient with the timing of the appearance of clinical data. The speed of data movement will improve as the backlog of data clears.