We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

How do I add reasons for record changes?

When performing a deletion action in OP, such as the deletion of an appointment, you are prompted to select a reason for the record change that will be recorded in the Audit Trail.

OP comes installed with three reasons for change: 

  • Patient too old
  • Setup
  • Test

To add an additional reason, you can simply type the reason in the reason field (pictured above). After entering your reason and clicking OK, the reason will be saved for future use. 

Note: Because all reasons typed in this field will be saved as they are entered, this dropdown list may become quite large. The following steps will show you how to perform maintenance on this list.

The record change reasons are all housed in a code table that will give you the ability to add reasons, delete reasons, and archive reasons. Your practice administrator or an authorized user should maintain this code table. To manage the code table:

  1. Navigate to Utilities > Manage Codes > Codes Values. The Code Tables window appears.
  2. In the Code Table Purpose pane, select Record change/delete reason.
  3. The reasons in your database will be listed in the lower window pane. From this pane you can perform the following:
  • Add a reason: Click the Insert Record button and enter a new reason description and sort number.
  • Delete a reason: Click the Delete Record button . The reason will be immediately deleted.
  • Edit a reason: Select the reason and click the Edit Record button . After you have completed your edit, click the Post Edit button .
  • Archive a reason, select the Archived checkbox for each reason you would like to archive and then click the the Post Edit button .