Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

How do I remove a duplicate portal account?

If, instead of completing a Merge Match for a self-registration, a PIN is sent to the parent/guardian, a duplicate account will be created in the OP Practice Portal. To remove the duplicate (that does not produce a Merge Match), simply navigate to the account page for the record with the Self-Registered status. Then, in the Account Settings section of the window, click the Disable button.