Version 20.13

Path: Main Navigation Panel > e-Prescribe

About

The ePrescribing Center provides a 'home base' for all ePrescribing transactions and is where the practice can track and manage prescriptions. A series of tabs along the top of the window mark the different stages of the prescription during the transmission process along with requests and communication from a pharmacy.

Created, Not Printed/Sent

 This tab contains prescriptions that have not yet been printed or sent electronically. This tab should be reviewed and corrections made to the prescriptions.

1. Highlight a prescription in the list and complete one of the following actions:

• Edit: The Edit button will open the Prescription window. If the Purpose of the prescription is incorrect, click the drop-down and select from the list. If the prescription was picked up, faxed, or called in, click the Status tab and click the Most recent action drop-down to select from the list.
• Delete: The Delete button will remove the prescription from the tab and the patient's medication list. Only use the Delete when the prescription was written in error.
• Send: The Send button will open the Choose a Pharmacy window to send the prescription electronically.

Need Co-signature

These are prescriptions that require a co-signer. To cosign, highlight a prescription in the list and click the Sign button.

Refill/Change Requests

The Refill/Change Requests tab is where pharmacy requests to refill or change a prescription are displayed. Change requests are only displayed if the practice has selected the feature. Otherwise, the tab will only display Refill requests from the pharmacy.

1. To approve or deny a pharmacy refill request, select the prescription and click the Accept/Deny button.
2. In the eRx Renewal Request Summary window, review the refill request and perform one of the actions listed below.

• Accept

1. Before clicking the Accept button, confirm the Refill count is correct.
2. (Optional) To change the number of refills, click into the Refill count field and enter the number of refills.

1. Click the Accept button.

• Replace: The Replace workflow is new and replaces the previously used "Deny New Prescription to follow" workflow. The Replace workflow can be used to modify any details within the medication that the pharmacy sent as a request. Users would use this workflow for the following:
  • Drug form and strength
  • Directions (SIG)
  • New drug when a change to patient therapy
  • Different provider responding to the refill request

1. Click the Replace button, the Prescription window populates with the information received from the pharmacy.
2. Change the information for the prescribed medication or select a new medication and click the Send button.
3. The eRx Summary window displays, confirm the information then click the Send button.

• Deny

1. Click the drop-down arrow in the Denial reason field and select from the list.
2. Click the Deny button.

Refills/Changes Denied

This tab will list prescriptions that have been denied for a refill. If the practice has enabled Change Request features, any Change Request denied will also be displayed in this tab.

Additional ePrescribing Center Tabs

• Sent: prescriptions that have been sent to the pharmacy and are still in the transmission process. 
• Delivered: prescriptions that have been delivered electronically to the pharmacy. 
• Failed: These prescriptions did not make it electronically to the Pharmacy. A fax backup may have been sent and will need to be noted on the prescription if this is the case. When prescriptions fail please contact Support so that this can be researched and the reason for failure resolved.

Version 20.12

Path: Main Navigation Panel > e-Prescribe

Using the ePrescribing Center

The ePrescribing Center provides a 'home base' for all e-Prescribing transactions. The ePrescribing Center is where the practice can track and manage prescriptions. 

• The ePrescribing Center will default to the logged in user. You may view prescriptions for other providers by selecting a provider from the Prescriber drop-down.
• A series of tabs along the top of the form mark the different stages of the prescription during the transmission process. Below is a list of the tabs and the information found in each of the tabs.
  • Created, Not Printed/Sent: Prescriptions in this tab have a Purpose of Med - to dispense  but no action has been taken. 

• Need Co-signature: prescriptions that require a co-signer. Prescriptions will sit here and should be co-signed within 24 hours. To co-sign a prescription place a check mark next to the prescription and click on Sign.

• Sent: prescriptions that have been sent to the pharmacy and are still in the transmission process. 

• Delivered: prescriptions that have been delivered electronically to the pharmacy. 

• Failed: These prescriptions did not make it electronically to the Pharmacy. A fax backup may have been sent and will need to be noted on the prescription if this is the case. When prescriptions fail please contact Support so that this can be researched and the reason for failure resolved.

• Refill/Change Requests: prescriptions here come from the pharmacy. It is recommended that these be taken care of within 48 hours. If 48 hours passes, you may see another refill request come in for the same patient.

• Refills Denied: prescriptions that have been denied for refill.