Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

If a provider is not in a Message Group, can they still respond to portal messages from OP?

Yes, nurses or other staff can triage messages from the portal and then forward the message to a provider, if necessary. The provider can then respond to the portal message as long as he/she is listed as a provider in the Practice Portal.