We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Inactivate/Reactivate Pharmacy Records

Version 14.19

Overview

It is important for electronic prescribing to maintain the integrity of pharmacy information in the OP software. The information below will instruct you on how to set a pharmacy to Inactive. Setting a pharmacy to inactive is necessary when information for the pharmacy has changed (such as the pharmacy address). Once a pharmacy is set to inactive, that pharmacy will no longer be available in the Favorites or All previously used by any patient tabs. A new search in the SureScripts master will be required to bring in the pharmacy with the updated information. 

Inactivate a Pharmacy from the Address Book

  1. Click the Adr Bk button on the Smart Toolbar.
  2. Click in the Category descriptor dropdown and begin typing "pharmacy" or locate Pharmacy in the category list.
  3. Select PHARMACY.

  1. Locate and select the pharmacy to make inactive.
  2. Click the Edit Record button .
  3. The Edit Address window displays. Deselect the Active checkbox.

  1. Click the Save button.
  2. Click the Exit button.

Inactivate a Pharmacy from Pharmacy Favorites

  1. Navigate to Utilities > Manage Clinical Features > Pharmacy Favorites. The Choose a Pharmacy window will display with the Favorites tab selected.
  2. Locate and select the pharmacy to make inactive.
  3. Click the Inactivate Pharmacy button.

  1. The Confirm window displays. Click Yes to inactivate the selected pharmacy.

Note: You may select multiple sequential pharmacies by clicking the first pharmacy, use the Shift key on your keyboard and select the last record. If the pharmacies are not in sequential order use the Ctrl key on your keyboard and click to select each pharmacy that you wish to make inactive. Once all pharmacies are selected, click the Inactivate Pharmacy button.

View Inactive Pharmacies

  1. Click the Adr Bk button on the Smart Toolbar.
  2. Click in the Category descriptor dropdown and begin typing "pharmacy" or locate Pharmacy in the category list.
  3. Select PHARMACY.
  4. Click the Inactive Contacts checkbox.

Change a Pharmacy to Active

If choosing to change a pharmacy from Inactive to Active, OP will verify there is no active pharmacy record using the NCPDP ID. If there is an existing record, OP will display the message window: Cannot activate pharmacy record. An active pharmacy record already exists for this pharmacy's NCPDP ID.
  1. Click the Adr Bk button on the Smart Toolbar.
  2. Click in the Category descriptor field and begin typing pharmacy.
  3. Select PHARMACY.
  4. Select the Inactive Contacts checkbox.
  5. Locate and select the the pharmacy to make active.
  6. Click the Edit Record button. The Edit Address window displays.
  7. Select the Active checkbox.

  1. Click the Save button.
  2. Click the Exit button.
Version 14.10

Overview

It is important for electronic prescribing to maintain the integrity of pharmacy information in the OP software. The information below will instruct you on how to set a pharmacy to Inactive. Setting a pharmacy to inactive is necessary when information for the pharmacy has changed (such as the pharmacy address). Once a pharmacy is set to inactive, that pharmacy will no longer be available in the Favorites or All previously used by any patient tabs. A new search in the SureScripts master will be required to bring in the pharmacy with the updated information. 

Inactivate a Pharmacy from the Address Book

  1. Click the Adr Bk button on the Smart Toolbar.
  2. Click in the Category descriptor dropdown and begin typing "pharmacy" or locate Pharmacy in the category list.
  3. Select PHARMACY.

  1. Locate and select the pharmacy to make inactive.
  2. Click the Edit Record button .
  3. The Edit Address window displays. Deselect the Active checkbox.

  1. Click the Save button.
  2. Click the Exit button.

Inactivate a Pharmacy from Pharmacy Favorites

  1. Navigate to Utilities > Manage Clinical Features > Pharmacy Favorites. The Choose a Pharmacy window will display with the Favorites tab selected.
  2. Locate and select the pharmacy to make inactive.
  3. Click the Inactivate Pharmacy button.

  1. The Confirm window displays. Click Yes to inactivate the selected pharmacy.

Note: You may select multiple sequential pharmacies by clicking the first pharmacy, use the Shift key on your keyboard and select the last record. If the pharmacies are not in sequential order use the Ctrl key on your keyboard and click to select each pharmacy that you wish to make inactive. Once all pharmacies are selected, click the Inactivate Pharmacy button.

View Inactive Pharmacies

  1. Click the Adr Bk button on the Smart Toolbar.
  2. Click in the Category descriptor dropdown and begin typing "pharmacy" or locate Pharmacy in the category list.
  3. Select PHARMACY.
  4. Click the Inactive Contacts checkbox.

Change a Pharmacy to Active

If choosing to change a pharmacy from Inactive to Active, OP will verify there is no active pharmacy record using the NCPDP ID. If there is an existing record, OP will display the message window: Cannot activate pharmacy record. An active pharmacy record already exists for this pharmacy's NCPDP ID.
  1. Click the Adr Bk button on the Smart Toolbar.
  2. Click in the Category descriptor field and begin typing pharmacy.
  3. Select PHARMACY.
  4. Select the Inactive Contacts checkbox.
  5. Locate and select the the pharmacy to make active.
  6. Click the Edit Record button. The Edit Address window displays.
  7. Select the Active checkbox.

  1. Click the Save button.
  2. Click the Exit button.
Version 14.8

The content in this article only applies to users running OP Version 14.9 or later.