Issue a Patient Refund

Version 14.8

To enter a refund, the amount to be refunded must first exist as a credit in the patient's account. 

  1. Click on the Patient Account button .
  2. Click on the Credit tab .
  3. Click on the Refund button.
  4. The Patient Credit Account window will open, select the following:
    1. Date: Defaults to today's date of service, change if needed.
    2. Refund Method: Select what type of payment method the refund will be.
    3. Refund from Patient Credit: The amount to be refunded to the patient.
    4. Note: Enter the check number and details/explanation for the refund, if appropriate.
    5. Click the Save/Post button at the bottom to save changes and exit.