IT Help


Support Hours of Operation
Support Hours OP's active Support hours are Monday through Friday 08:00 AM to 09:00 PM EST. Peak Hours are between 10:00 AM and 11:00 AM EST and between 02:00 PM and 03:00 PM EST. To contact Support via phone, dial (800) 218-9916 and choose one...
How do I Restart the Office Practicum Service?
Occasionally a service will stop working, or freeze, on your server because of space taken up by other programs running at the same time.
Capturing Screenshots and PHI
To create a screenshot simply means to produce a graphic of your computer’s screen. The graphic shows how your computer screen looks during a particular moment.
How to Remove Spyware and Adware
The installation of "free" software is the #1 source of spyware on computer operating systems. Here’s what you need to know, courtesy of Symantec.
OP Services and Ports
Most if not all OP related services are installed local to the database server, so firewall rules/exception do not need to be made.
Dragon Dictation
Linking Welch Allyn Device to OP
Note : Linking Welch Allyn Devices to the OP software only applies to Client Server clients. The OP software does not support any Welch Allyn devices in OP cloud . Prior to contacting OP it is highly recommended that you have previo...
Allowing Office Practicum Support to Connect to your Workstation (TeamViewer)
Do you need Office Practicum Support staff to remotely connect to your workstation? The process couldn't be easier when you install TeamViewer.
ODBC Connection to OP Database
This page outlines how to set up an ODBC connection to an Office Practicum Database. Note : OP Cloud does not allow an ODBC connection setup. Download the most recent ODBC connector form the following Website (32 or 64-b...
How can I tell what version of Windows I am using to run OP 14?
Overview Typically the edition of the Operating System (OS) you are running will appear when booting up your PC. However, if you are already running Windows and don't wish to reboot or you need to determine if you are running the 32 or 64-bit v...