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Main Navigation Panel: Message Badges

Version 20.0

Overview

Badges in the Main Navigation Panel (also known as the Alert Bar) represent the number of outstanding items to the specific areas in OP. They are visible based on the permissions of the user. In general, badges update every two minutes. If an updated badge count is needed before the automatic refresh occurs, the user can right-click in the Navigation Panel and click Refresh Badges.

All logged-in users should see messages that apply directly to them. The counting behavior on the Alert Bar directly correlates with the counts on the mailbox tabs of the Message Center when Scope = “Me.” The counts on the alert bar include EFR messages, regardless of whether you have memorized “Include confidential” as enabled. To see this Group in the Main Nav Panel, you need to have the following permissions: Messaging_View or Instant_Messaging_Allow. Badges in the Messages Group are calculated based on the logic below.

Note: The logic below states how badges are calculated and should not assume there is not other outstanding work outside of the parameters of the badges. Once the Message Center is accessed by clicking the items in the Messages group, the scope at the top of the window may be changed. Changing of the scope is useful and necessary in situations such as covering another user's messages.

Phone

The number of unread messages sent to the logged in user. The badge will be red if at least one of the unread messages is urgent or if there are any messages in the Need Action tab. To view this item in the Main Nav Panel, you need to have the Messaging_View permission.

Portal

The number of unread messages sent from the patient portal to the logged-in user. To view this item in the Main Nav Panel, you need to have the Messaging_View permission.

External

The number of unread direct messages sent to the logged-in user. To view this item in the Main Nav Panel, you need to have the Messaging_View permission.

Need Action

The number of messages that the user has flagged as requiring further action be taken. This badge is displayed in red. To view this item in the Main Nav Panel, you need to have the Messaging_View permission.

Instant

The number of unread instant messages is always indicated in red. To view this item in the Main Nav Panel, you need to have the  Instant_Messaging_Allow permission. If users have difficulty seeing IMs, we recommend the user move the Instant Messages to the top of the Message Group.