Sorting Drop-Down Values
. You can, however, add items if you find that your claims and/or adjudications are returning codes that are not currently defined in the database. You can also reorder items. For example, if your practice is 90% Medicaid, you could set the List Order value of Medicaid in the Claim Filing Indicator table so that it is at the top of the list.
Claim Adjustment Codes
When Office Practicum automatically processes ERAs, it first looks to see if the remittance matches a claim in the system. A line item is added to the Matched tab if its Patient ID, Service Date and CPT code match an existing claim. Otherwise, the item is moved to the Unmatched tab, where it can be matched manually. An item might be unmatched if you recently started using Office Practicum and the claim was submitted using your old software, so Office Practicum is not familiar with the claim format.
If the characteristics of an item match, Office Practicum next determines the match status. Any line item that is matched, and whose numbers match perfectly (i.e., the full charge amount is accounted for, you received the amount of money you expected to receive, the patient paid the correct amount at time of service, and there is otherwise nothing unusual about the claim) is qualified for auto-approval. However, line items with payer-assigned adjustments require further review before simply accepting the payment and adjustment amounts. You would not want to accept a non-paid or reduced payment if the denial or reduction was based on a reason that may or may not be valid, or is based on a faulty claim submission.
To ensure that the auto-approval feature works as you intend, you should review the pre-assigned ERA Auto-Match values and adjust them (if necessary) based on your practice policies. Choose the Claim Adjust Code as the HL7 Code Group on the HIPAA Code Tables form. In the grid, you can manually override the default ERA Auto-Match setting for each type to one of the following status values:
- Matched - Accept without further review, because the adjustment code is routine and does not require additional action, such as "Charges exceed your contracted amount".
- Review - Indicates the item needs to be reviewed by the biller before it is approved. For example, the item is part of a bundling that your practice may choose to challenge.
- Appeal - Indicates that this adjustment code would usually be appealed because it indicates an error on the claim (procedure inconsistent with patient's gender) or a known payer policy that your practice always appeals.
- Paid - The status implies the claim was already paid, as is the case in resubmission of a claim that was already processed.
- None - Indicates no default match status; biller must specify at time of approval.