We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Manually Enter a Claim

Version 14.19

Charges for patients without an appointment are posted from the Patient Chart

Post a Charge

  1. Click the Patient Chart button located in the Clinical, Billing, or Practice Management tab.
  2. If needed, use the Search boxto search for and select the patient.
  3. Click Charges.
  4. Click the New Claim button.
  5. The Add/ Edit Charges window will open. From here, enter the follow information (noting that an item highlighted in RED is a mandatory field that must be filled out):
  • Rendering Provider: Select the provider who saw the patient. If the Rendering Provider does not have billing credentials, a name must be selected in the Supervised by field.

  • Insurance or Self-pay: The patient's primary insurance will display here. There is the option to select an alternate payer or self-pay for this claim.

  • Date: The system default is the current date. To backdate the claim, click the dropdown arrow to change to the desired date.

  • ICD-10: Click the Add button  and enter the numeric code or description to search under the ICD-10 Desc field. Then, click the Save button  to add the diagnosis code to the claim. Up to twelve diagnosis codes can be placed on a claim.
  • CPT: Enter the numeric CPT code or click the Ellipsis button to search for the code.
  • Diagnosis codes must be assigned to each CPT code line. Use the dropdown to select the diagnosis code or add modifiers.

As you are manually creating claims or converting electronic superbills, you may find that you need to record other claim information that is not found in the Basic Information tab of the Add/Edit Charges window. This is where you will use the Other Items (1-27) tab. The Other Items (1-27) tab in the Add/Edit Charges window is described below. 

The Other Items (1-27) tab can be used to add or edit the following claim information:

  • Type of Insurance coverage (this is defaulted according to the Insurance carrier for the claim and should not need to be edited)
  • Claim relation to employment, auto, or other accident
  • Dates of illness or injury as they pertain to the claim
  • Referring or Ordering Physician(s) and their NPI numbers
  • Referral or Prior Authorization numbers
  • Any other locally reported items as dictated by your state's insurance companies

  1. Once all charges have been entered click the Save or Save + Queue button in the bottom right hand corner of the Add/Edit Charges screen.
Version 14.10

Daily charge posting is done from the Tracking tab. Charges for patients without an appointment are posted from the Patient Account

Post a Charge

  1. Click the Account  button to open the Patient Account.
  2. If needed, use the Search box  to locate the patient.
  3. Click the Chargestab.
  4. Click on the Insurance tab to review the patient's insurance information to ensure it is accurate before posting.
  5. Click the Claimbutton.
  6. The Add/ Edit Charges window will open. From here, enter the follow information (noting that an item highlighted in RED is a mandatory field that must be filled out):
  • Rendering Provider: Select the provider who saw the patient. If the Rendering Provider does not have billing credentials, a name must be selected in the Supervised by field. This will will also be listed on the claim.

  • Insurance or Self-pay: The patient's primary insurance will display here. There is the option to select an alternate payer or self-pay for this claim.

  • Date: The system default is the current date. To backdate the claim, click the dropdown arrow to change to the desired date.

  • ICD-10: Click the Insert Record button and enter the numeric code or description to search under the ICD-10 Desc field. Then, click the green checkmark to add the diagnosis code to the claim. Up to twelve diagnosis codes can be placed on a claim.

  • CPT: Enter the numeric CPT code or click the Ellipsis button to search for the code.
  • Diagnosis codes must be assigned to each CPT code line. Use the dropdown to select the diagnosis code or add Modifiers.

As you are manually creating claims or converting electronic superbills, you may find that you need to record other claim information that is not found in the Basic Information tab of the Add/Edit Charges window. This is where you will use the Other Items (1-27) tab. The Other Items (1-27) tab in the Add/Edit Charges window is described below. 

The Other Items (1-27) tab can be used to add or edit the following claim information:

  • Type of Insurance coverage (this is defaulted according to the Insurance carrier for the claim and should not need to be edited)
  • Claim relation to employment, auto, or other accident
  • Dates of illness or injury as they pertain to the claim
  • Referring or Ordering Physician(s) and their NPI numbers
  • Referral or Prior Authorization numbers
  • Any other locally reported items as dictated by your state's insurance companies

  1. Once all charges have been entered click the Save or Save + Queue button in the bottom right hand corner of the Add/Edit Charges screen.