We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Merging Duplicate Patient Charts

Version 14.19
Permission needed to perform this workflow
AA_SystemAdmin_mi

In the event that a patient is registered twice in OP and has two charts, you can merge the charts after deciding which chart contains the most valuable information. Follow these steps to complete the merge:

Review the two charts to decide which patient # will be active and which patient # will be merged. Ensure that both patient #s are set to Active status.

  1. Within the Patient Chart, click Basic Information for the Chart that will be marked as Merged.
  2. Click the Merge button in the top right of the window (next to the Print button). A Confirmation pop-up box is displayed. Review the information.
Note: In addition to contact, register, and history information, the claims from the merged patient will not be copied to the new patient chart.
  1. Click the Yes button.
  2. Search for and select the Patient whose chart the records should be merged into.
  3. Click the Select button and confirm the review the merge confirmation.
  4. Once the Merge is complete:
  • The status of the merged Patient Chart will be changed to Merged.
  • XXX is displayed in front of the patient's name.

The merged patient will no longer be displayed when searching for Active patients in the Patient Directory.

If a merge was done in error, use the Unmerge button.
Version 14.10
Permission needed to perform this workflow
AA_SystemAdmin_mi

In the event that a patient is registered twice in OP and has two charts, you can merge the charts after deciding which chart contains the most valuable information.  Follow these steps to complete the merge:

Review the two charts to decide which patient # will be active and which patient # will be merged. Ensure that both patient #s are set to Active status.

  1. Access the Patient Register that will be marked as Merged.
  2. Click the Merge button. A Confirmation pop-up box is displayed. Review the information.

  1. Click the Yes button to confirm you are ready to merge.  
  2. Once the Merge is complete:
  • The status of the merged account in the Patient Register changes to Merged.
  • XXX is displayed in front of the patient's name

The merged patient is not displayed when searching for active patients in the Patient Directory.

If a merge was done in error, use the Unmerge button.