We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Messages Sent Tab

Version 14.19

The messages sent tab can be used to track the stages that your alerts are in, whether or not they were sent or delivered.

Using the buttons at the top of the window, you can change the date ranges for the report, or view all (which may take a while to populate). You can also sort out the alerts to show you all of the ones that are Undelivered.  The ability is add additional columns in the display window is shown in the screenshot below.  For example, by selecting Message Data or Message Data VM, you are able to view the exact message with child's name and appointment time that was sent to the parent.

The Delivery Stages for your messages are as followed:

  • 0 - created but never delivered to third-party.
  • 1 - third-party accepted, no delivery report
  • 2 - delivery report from third-party
  • 3 - patient responded to message
  • 4 - manual (not intended for electronic delivery)
  • 5 - failure
Note: It is possible that a delivered message can skip directly from stage 1 to stage 3 if they self-confirm quickly. Every 10 minutes we ask our third-party for a report status on anything that is still in stage 1.
Version 14.10

The messages sent tab can be used to track the stages that your alerts are in, whether or not they were sent or delivered.

Using the buttons at the top of the window, you can change the date ranges for the report, or view all (which may take a while to populate). You can also sort out the alerts to show you all of the ones that are Undelivered.  The ability is add additional columns in the display window is shown in the screenshot below.  For example, by selecting Message Data or Message Data VM, you are able to view the exact message with child's name and appointment time that was sent to the parent.

The Delivery Stages for your messages are as followed:

  • 0 - created but never delivered to third-party.
  • 1 - third-party accepted, no delivery report
  • 2 - delivery report from third-party
  • 3 - patient responded to message
  • 4 - manual (not intended for electronic delivery)
  • 5 - failure
Note: It is possible that a delivered message can skip directly from stage 1 to stage 3 if they self-confirm quickly. Every 10 minutes we ask our third-party for a report status on anything that is still in stage 1.