We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

No Shows

Version 14.19

Overview

No Shows are something that occur in most practices. Depending on the frequency of No Shows, some practices may decide to take no action, some may impose a penalty such as a fee for a missed appointment, and some may dismiss the patient from the practice for excessive No Shows. Understanding that these situations may be handled differently, OP 14 offers a few options for handling No Shows.

No matter the action taken, you will want to make sure you're marking the appointment as No Show. This will communicate to your billing staff that they should not expect to see a visit superbill. Charges for No Show appointments will have to be manually added to patient accounts.

How to Mark Appointments as No Show

From the Calendar:

  1. Locate the appointment for the patient who was a No Show.
  2. Click the appointment to select it.
  3. Right-click and select Visit Status > No Show.
Note: This will add a Miscellaneous Note to the patient's account, "@ No Show-Fri, 04/27/2018", and will also include the patient on the No Show Appointments report. For information on how to run this report, click here. This would be preferred if you would like to track No Shows for your patients.

From the Add/Edit Appointment Window:

  1. Locate the appointment for the patient who was a No Show.
  2. Double click the appointment. The Add/Edit Appointment window will open.
  3. In the Billing Status, you will see two options:
  • No Show: This functions the same way as selecting No Show from the Calendar; a Miscellaneous Note will be created and the patient will appear in the No Show report. This would also be preferred if you would like to track No Shows for your patients.
  • No Show*: This option will not create a Miscellaneous Note on the patient's account and will not include the patient in the No Show report.
Note: Regardless of the how you choose to mark the appointment as a No Show for your practice, the appointment will display as a No Show when searched using the Keyword Searchbutton located below the small calendar in Calendar tab of Schedule and Practice Workflow window.  
Version 14.10

Overview

No Shows are something that occur in most practices. Depending on the frequency of No Shows, some practices may decide to take no action, some may impose a penalty such as a fee for a missed appointment, and some may dismiss the patient from the practice for excessive No Shows. Understanding that these situations may be handled differently, OP 14 offers a few options for handling No Shows.

No matter the action taken, you will want to make sure you're marking the appointment as No Show. This will communicate to your billing staff that they should not expect to see a visit superbill. Charges for No Show appointments will have to be manually added to patient accounts.

How to Mark Appointments as No Show

From the Calendar:

  1. Locate the appointment for the patient who was a No Show.
  2. Click the appointment to select it.
  3. Right-click and select Visit Status > No Show.
Note: This will add a Miscellaneous Note to the patient's account, "@ No Show-Fri, 04/27/2018", and will also include the patient on the No Show Appointments report. For information on how to run this report, click here. This would be preferred if you would like to track No Shows for your patients.

From the Add/Edit Appointment Window:

  1. Locate the appointment for the patient who was a No Show.
  2. Double click the appointment. The Add/Edit Appointment window will open.
  3. In the Billing Status, you will see two options:
  • No Show: This functions the same way as selecting No Show from the Calendar; a Miscellaneous Note will be created and the patient will appear in the No Show report. This would also be preferred if you would like to track No Shows for your patients.
  • No Show*: This option will not create a Miscellaneous Note on the patient's account and will not include the patient in the No Show report.
Note: Regardless of the how you choose to mark the appointment as a No Show for your practice, the appointment will display as a No Show when searched using the Keyword Searchbutton located below the small calendar in Calendar tab of Schedule and Practice Workflow window.