We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Office Practicum 14.10.12

Office Practicum 14.10.12

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Note: If any content in these release notes discusses an issue that has medical implications, that text is displayed in red font. 

Release Date: 18-Jun-2019 

Release Version and Build: Office Practicum Version 14.10 Build 14.10.12. 

Flu Season Information
For CDC guidelines regarding the 2018-2019 flu season, click here.
To access the FAQ page for the 2018-2019 flu season, click here.
General 2018-2019 flu season information, click here.
For Pediatrics-specific 2018-2019 flu season information, click here.
For AAP's Flu Vaccine Recommendations for 2018-2019, click here.

New Features  

Non Function-specific New Features

There are no new features in this release that impact the overall application.

Function-specific New Features

There are no new features in this release that impact a specific function.

Improved Functionality

Non Function-Specific Improved Functionality

There is no improved functionality in this release that impacts the overall application.

Function-Specific Improved Functionality

There is no improved functionality in this release that impacts the overall application.

Resolved Issues

Non Function-Specific Resolved Issues

There are no resolved issues in this release that impact the overall application.

Function-Specific Resolved Issues

Patient Account / Claims 

Customer-Reported Issue

Issue:

OP software was incorrectly populating the Supervising Provider’s Name in the Rendering Provider field on Claim files. This was causing claims to be rejected with the message, “Loop 2310D (Supervising Provider name) is used.  It should not be used when Loop 2310B (Rendering Provider) is used with the same information.  Loop 2310D is defined in the guideline at position 2500. Invalid Data:  NM1*DQ.”

Resolution:

Updated the software so that it does not render Supervising Provider’s name in the Rendering Provider field, ensuring that claims are not rejected for this reason.    


Electronic Billing Center / Adjudications    

Customer-Reported Issue

Issue:

When the end user approved an adjudication and had Autopay PC + CC or Autopay CC Only selected to deduct from PC (Patient Credit) or CC (Credit Card on File), OP software charged the card through Instamed but did not post the transaction information to the Patient Credit Account or the Claim.

Resolution:

Updated the software to ensure that, when the end user approves an adjudication and has Autopay PC + CC or Autopay CC Only selected to deduct from PC (Patient Credit) or CC (Credit Card on File) and OP charges the card through Instamed, that OP software successfully posts the transaction information to the Patient Credit Account and the Claim.


Electronic Billing Center / Adjudications / Unprocessed Claim Payments 

Customer-Reported Issue

Issue:

When the end user processed ERAs in the Unprocessed Claim Payments window, the OP software did not clear the Remit from the Unprocessed Claims window.  

Resolution:

Updated the software to ensure that, when the end user processes ERAs in the Unprocessed Claim Payments window, OP software successfully clears the Remit from the Unprocessed Claims window.