We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

OP Patient Portal Applications: Account Information -- Application Usage

Version 14.19

Portal Account Information - Application Usage

  • Email Address:- Changes the user's email address in their portal account, as well as the contact table in Office Practicum
  • New Password / Repeat New Password: Changes the user's account password
  • Reminder Question / Answer: Uses one of the questions from the combo-box as a way to tell if a person requesting this account's password is actually the user, and not an unauthorized entity. If the user chooses "Write My Own Question", a third box will show up prompting the user for a custom question.

Version 14.10

Portal Account Information - Application Usage

  • Email Address:- Changes the user's email address in their portal account, as well as the contact table in Office Practicum
  • New Password / Repeat New Password: Changes the user's account password
  • Reminder Question / Answer: Uses one of the questions from the combo-box as a way to tell if a person requesting this account's password is actually the user, and not an unauthorized entity. If the user chooses "Write My Own Question", a third box will show up prompting the user for a custom question.