OP Patient Portal Applications: Appointment Request -- Administration

Version 14.10

Appointment Request - Administration


The Appointment Request Application gives users the ability to request an appointment for the current patient. This Application does NOT provide online scheduling, but it instead sends a message to a preferred provider as a message in Office Practicum, requesting that they set aside time on a particular day to see the patient.

Portal Users can choose from the preferred week, day, time-of-day, and their preferred care provider. The can also leave a callback  message and best time to call.

To administrate this application, click the   and select "Preferences" from the dropdown list. You will be able to choose from the following options:

  1. Select the staff members that will receive messages submitted via this portlet - Staff members selected in this list will be the ones receiving appointment requests in the Office Practicum message center.
  2. Specify the options that affect what the users will see when they use this portlet - The administrator uses these fields to configure the specific times that can be requested for appointments:
  • Weeks into the Future - Type a number of weeks, and this option will fill the combo-box on the main form with the dates of those weeks in the future.
  • Days of week - Fill in the days of the week you wish to make available for appointments, separating each day with a comma. This will make these days available as options in the corresponding combo-box.
  • Times of Day - Fill in the times of day you wish to make available for appointments, separating them each with a comma. This will make these times available as options in the corresponding combo-box.
  1. Callback Time / Preferred Provider - These options can be turned off, disallowing the user to add this data to their request.
  2. Specify the staff members that users will be able to choose as their preferred provider - If using a preferred provider, only staff members checked off in this list will appear in the combo-box.