We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

OP Patient Portal Applications: Patients -- Payments on the OP Patient Portal

Version 14.19

Payments on the OP Patient Portal

Can Patients Make Payments from the OP Patient Portal?

The OP Patient Portal does not actually take payments. Instead, you If, however, you have the ability to link Instamed to your practice's OP Patient Portal, which will take parents to Instamed's website. Parents can then submit payment directly.

In order to configure the portal to include this link, you will need to obtain a Payment ID from Instamed. Once you have the ID, please follow instructions below to proceed.

Add the Instamed Link to the Patient Portal

  1. When the ID from Instamed is obtained, log into the Patient Portal as an Admin.
  2. Click Online Patient Services in the Navigation sidebar.


  1. Click the Wrench icon to the right of "Click on your child's Name to access their Records" and then select Preferences.



  1. In the Configure Online Payments section , choose Instamed and enter your Instamed ID.

  1. Click the Submit button.
  2. After this ID is entered and online payments is configured, a patient with a balance due will show up on the application with a Pay Now link.


  1. Clicking the Pay Now link will take the parent to the Instamed payment portal.

  1. When the parent makes a payment from the Patient Portal, the payment will appear in OP 14's Billing Center Current Credits tab after Claim Acknowledgement files have been processed.
If you would like notification about payments:
Contact Instamed to see if you can set up a notification system with them as payments are made via the Instamed Portal.
Version 14.10

Payments on the OP Patient Portal

Can Patients Make Payments from the OP Patient Portal?

The OP Patient Portal does not actually take payments. Instead, you If, however, you have the ability to link Instamed to your practice's OP Patient Portal, which will take parents to Instamed's website. Parents can then submit payment directly.

In order to configure the portal to include this link, you will need to obtain a Payment ID from Instamed. Once you have the ID, please follow instructions below to proceed.

Add the Instamed Link to the Patient Portal

  1. When the ID from Instamed is obtained, log into the Patient Portal as an Admin.
  2. Click Online Patient Services in the Navigation sidebar.


  1. Click the Wrench icon to the right of "Click on your child's Name to access their Records" and then select Preferences.



  1. In the Configure Online Payments section , choose Instamed and enter your Instamed ID.

  1. Click the Submit button.
  2. After this ID is entered and online payments is configured, a patient with a balance due will show up on the application with a Pay Now link.


  1. Clicking the Pay Now link will take the parent to the Instamed payment portal.

  1. When the parent makes a payment from the Patient Portal, the payment will appear in OP 14's Billing Center Current Credits tab after Claim Acknowledgement files have been processed.
If you would like notification about payments:
Contact Instamed to see if you can set up a notification system with them as payments are made via the Instamed Portal.