Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Former Portal: OP Patient Portal: Glossary -- Message-Based Application

The content in this article is relevant to the former OP Patient Portal. 

Click here to access content for the OP Patient Portal, powered by InteliChart.

Version 14.19

OP Patient Portal: Glossary -- Message-Based Application

The term Message-Based Application refers to any of the portal applications that will send secure messages to the Office Practicum Message Manager. Secure Messaging allows your patients to stay in contact with you about non-urgent medical questions that otherwise might come in as a triage call over the phone. It differs from email because patients must be logged into a secure session, and provides HIPAA compliance for what is discussed through the portal.

This isn't necessarily limited to just the Messages and Write Message applications; many of our applications will send notifications to the office staff if they are configured to do so. Message-based applications can be configured to notify specific staff members that an item sent from the application needs attention, or a response. Messages sent from these applications will appear in Office Practicum as a Red Phone message.


When using Office Practicum, you can view secure messages from the portal by opening the Messages screen and selecting the "Unread Portal" tab.


If you have configured one of the message-based applications to send messages to multiple staff members in Office Practicum, once one of the staff members has marked a portal message as "read", the message will also be marked as "read" for the other staff members, removing it from the red phone queue. This functionality helps with creating a message-based triage system.

Version 14.10

OP Patient Portal: Glossary -- Message-Based Application

The term Message-Based Application refers to any of the portal applications that will send secure messages to the Office Practicum Message Manager. Secure Messaging allows your patients to stay in contact with you about non-urgent medical questions that otherwise might come in as a triage call over the phone. It differs from email because patients must be logged into a secure session, and provides HIPAA compliance for what is discussed through the portal.

This isn't necessarily limited to just the Messages and Write Message applications; many of our applications will send notifications to the office staff if they are configured to do so. Message-based applications can be configured to notify specific staff members that an item sent from the application needs attention, or a response. Messages sent from these applications will appear in Office Practicum as a Red Phone message.


When using Office Practicum, you can view secure messages from the portal by opening the Messages screen and selecting the "Unread Portal" tab.


If you have configured one of the message-based applications to send messages to multiple staff members in Office Practicum, once one of the staff members has marked a portal message as "read", the message will also be marked as "read" for the other staff members, removing it from the red phone queue. This functionality helps with creating a message-based triage system.