We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

OP Patient Portal: Out-of-the-Box Configuration

 WARNING: This information is intended for clients currently in the implementation or production phase with the OP Patient Portal.

Out-of-the-Box Configuration

The settings listed on this page were preset by your OP Implementation team. Practice Administrators can review the OP Patient Portal Permission Map article for a list of all permissions and steps for accessing and configuring settings.

Providers and Locations

Your practice providers and locations were added as part of the out-of-the-box configuration. However, because all provider information may not have been made available, it is important to review these entries to ensure all providers for your Practice have been added to the Portal.

  1. Navigate to the Access Providers window: Navigation Panel > User Administration > Providers.
  2. Review the provider list on the left side of the window. If a provider is not listed, follow the steps in the Add a Provider to the Practice Portal section of the Start Here Configuration Guide, to add the provider.


The Roles functionality enables you to assign permissions to a role. When you assign a role to a user, the user has all of the permissions associated with that role. These roles were added as part of your configuration:

  • OP Front Desk
  • OP Clinical Staff
  • OP Provider
  • OP Admin Portal ONLY
  • OP Practice Admin Portal w/ Notify

Message Groups

The Message Group functionality is used to set up groups to receive these messages from the OP Patient Portal, and to act upon them accordingly. These Message Groups were added as part of your configuration:

  • Appointment Request
  • Billing Questions
  • General Messages
  • Medication Refill
  • Referral Request


Self-registration was turned on as part of your configuration.

Minor Age Limit

The minor age limit is the age at which a minor account can no longer be associated with an adult. The minor age limit is set to 18 as a standard with OP Patient Portal.