We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

OP Patient Portal Upcoming Features: Interim Solutions

The content in this article is relevant to the OP Patient Portal, powered by InteliChart.

OP Patient Portal Upcoming Features: Interim Solutions

Use the (old) OP Patient Portal to implement interim solutions for upcoming features.

NoteSecure Messaging is not functioning with our new InteliChart Patient Portal as expected.  Messages that are sent from OP 20 are not consistently being received by patients or their representatives. Likewise, any messages a portal user attempts to send are not being received by the practice. Because Secure Messages cannot be sent from OP, the workarounds we have provided below for Internal Surveys and CHADIS Questionnaires are also not working as intended. This is a critical issue and we are working hard to resolve it.

Patient Surveys: currently not functioning

Until Patient Surveys are integrated using the survey tool from InteliChart, all orders for internal surveys associated with the Patient Department will trigger a Secure Message to be sent to the (new) OP Patient Portal. This message will explain its purpose and include a hyperlink to the login page for the (old) OP Patient Portal. After the parent logs in, they will take the survey by clicking on the related survey task, as they do currently.

CHADIS: currently not functioning

Similar to internal patient surveys, orders for CHADIS questionnaires associated with the Patient Department trigger a Secure Message to the (new) OP Patient Portal. This message contains the same kind of hyperlink described for patient surveys and the parent action will be the same. After the parent completes the survey, it is downloaded to the patient record in OP for review. 

Documents and Document Requests:

Requests for forms will continue to be displayed in the (old) OP Patient Portal.

Bill Pay:

While OP works to build the connections to the InteliChart platform, if you are interested in still getting patient payments through Instamed, we recommend that you change the hyperlinks on your statements to send parents directly to Instamed’s dedicated Payment site for your practice (i.e., https://pay.instamed.com/abcpediatrics).