We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Patient Chart: Messages

Version 14.19
The Patient Account window merged with the Patient Chart for easier convenience with the creation of OP19. Since the Help Center supports both OP14 and OP19, the account functions within the patient chart for OP19 will still be referenced at the same Help Center locations as OP14.

About the Patient Chart: Messages Tab

Path: Clinical tab > Patient Chart button > Messages
Path: Practice Management tab > Patient Chart button > Messages
Path: Billing tab > Patient Chart button > Messages

The Patient Chart is the central point of access to all areas of a patient's complete Medical record.  Use the Patient Chart to access and maintain patient records.  The Messages tab displays the messages sent to and from the patient.  Messages include direct messages and Patient Message Exchange messages.


Note:  Just like a paper chart, the Office Practicum chart, and other windows in Office Practicum, contain personal health information that should be kept confidential. You should treat all windows in Office Practicum (like F8 Chart) just like you would treat a paper record of patient health information, never leaving that record out in the open for others to see. More specifically, you should always close all windows on your screen and log out of Office Practicum when you are done at your workstation.


Patient Chart: Messages Tab Map

Number

SectionDescription
1
Message grid
The Message grid displays the messages for the patient.

2

New Message buttonThe New Message button opens the Message window.  The Message window creates a new message in the Message Center.
3
Comment buttonThe Comment button allows you to comment and save the message in the patient chart without sending to a recipient.
4
Reply buttonThe Reply button opens the message in Reply mode with the original sender as the recipient.
5
Reply All buttonThe Reply All button opens the message in Reply mode with all recipients marked to receive the reply.
6
Forward buttonThe Forward button opens the message in Reply mode without a recipient selected.  Select the recipient to receive the message.

7

Messages button
The Messages button opens the messages window in the Patient Chart.
8
Patient Message Exchange gridThe Patient Message Exchange grid displays the messages sent to the patient through the Patient Message eXchange.
Version 14.10

About the Patient Chart: Messages Tab

Path: Smart Toolbar > Chart button > Messages tab

The Patient Chart is the central point of access to all areas of a patient's complete Medical record.  Use the Patient Chart to access and maintain patient records.  The Messages tab displays the messages sent to and from the patient.  Messages include direct messages and Patient Message Exchange messages.


Note:  Just like a paper chart, the Office Practicum chart, and other windows in Office Practicum, contain personal health information that should be kept confidential. You should treat all windows in Office Practicum (like F8 Chart) just like you would treat a paper record of patient health information, never leaving that record out in the open for others to see. More specifically, you should always close all windows on your screen and log out of Office Practicum when you are done at your workstation.

Patient Chart: Messages Tab Map

Number

SectionDescription

1

+New Message buttonThe + New Message button opens the Message window.  The Message window creates a new message in the Message Center.
2
Comment buttonThe Comment button allows you to comment and save the message in the patient chart without sending to a recipient.
3
Reply buttonThe Reply button opens the message in Reply mode with the original sender as the recipient.
4
Reply All buttonThe Reply All button opens the message in Reply mode with all recipients marked to receive the reply.
5
Forward buttonThe Forward button opens the message in Reply mode without a recipient selected.  Select the recipient to receive the message.

6

Message gridThe Message grid displays the messages for the patient.

7

Left tabs

The left tabs open a different section within the patient’s medical records.  The Patient Chart contains the following left tabs:

8
Patient Message Exchange gridThe Patient Message Exchange grid displays the messages sent to the patient through the Patient Message eXchange.