We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

OP Patient Portal Features

 WARNING: This information is intended only for clients currently in the implementation or production phase with the OP Patient Portal.

Portal Features

FeatureDescription
Insurance PageDisplays the Insurance tab in the Patient Portal.
Allow Proxy AccessWill enable the Add Proxy link in the Patient Portal.
Allow Patient Configured NotificationsTurns on or off email notifications for patients that are registered on the Patient Portal.
  • Appointment Reminders (will display a generic notification 2 days prior to the appointment)
  • Cancel Appointment
  • Reschedule Appointment
  • New Medication
  • New Appointment
  • New Message
Show PharmaciesAllows a pharmacy selection when requesting a medication refill. The pharmacy selection is independent of the pharmacy selection in OP.
Allow Referral RequestsWhen turned on the Request a referral option is displayed on the patient's home page.
Allow Appointment RequestsWhen turned on the Request an appointment option is displayed on the patient's home page.
Allow Med Refill RequestsWhen turned on the Refill a medication option is displayed on the patient's home page.
Allow Ability to Send MessageWhen turned on the Send a message option is displayed on the patient's home page.
  1. Click Practice Name to setup the message display format.
  2. Select a message display format.