We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Log Off All Sessions

"Log Off All Sessions" is a function that will force OP to close out entirely. Situations where you may have to log off all sessions include:

  • OP freezes
  • Error message loops
  • Cloud printing issues

To log off all sessions, follow the steps below.

  1. Right-click the Parallels (or 2x) Icon in your taskbar.

  1. Select Log Off All Sessions if using Windows (or Force Quit if using a Mac).

  • Once selected, the Log Off All Sessions (Windows)/Force Quit (Mac) indication should be grayed out before reconnecting. It may take a few seconds to completely disconnect. You may have to click Log Off All Sessions a second time to successfully end the connection to the Cloud.

  • Disconnecting the Cloud environment (by logging off all sessions) and establishing a new connection will resolve the above mentioned issues in most cases.