We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Privacy and Security Safeguards

This documentation applies to the OP Cloud environment.

Office Practicum has implemented the following procedures to safeguard the privacy and security of data stored on hosted servers:

  • Restrictive external firewall rules are used to lock down the type of traffic that can enter the hosted environment from the Internet.
  • Communications between client workstations and the data center are SSL encrypted to protect PHI.
  • We use restrictive firewall rules within the environment to group servers into separate networks based on their purpose (web/application/database) and segregate your data and operations from other clients'.
  • Password complexity policies ensure strong passwords.
  • The minimum number of personnel required for optimal support are given access to the server and related hardware.
  • Security cameras monitor the hardware 24x7.
  • The hardware that stores your data is protected by use of electronic card readers and/or biometric verification for access.
  • Security patches are applied on a regular basis.
  • We audit all successful and failed logon attempts.
  • Your data is backed up and sent off-site each week night. All off-site backups are encrypted (AES-128 which meets FIPS-140 standard).
  • Unnecessary software has been removed from all servers to reduce the risk of interference with the operation of OP and for additional virus protection.
  • Policies have been applied to restrict the functionality available to end users on the servers hosting Office Practicum. The policies isolate the practices from each other and from the operations of the server environment itself to reduce the likelihood of users making inadvertent (or malicious) changes to the environment.
  • Our hosting facility is SSAE 16 certified.
  • We have implemented a network level intrusion prevention system which helps reduce the likelihood that some types of attacks against the network will succeed.
  • Antivirus is installed on all Windows servers.
  • Host-based intrusion detection system is on selected servers.