|Reimbursement Available For COVID Care Provided to Uninsured Patients|
There is good news for Practices that provide COVID-related care to patients without insurance! Reimbursement for services like testing, treatment, and vaccination can be obtained through the U.S. Department of Human Services. Visit the Health Resources & Services Administration website to apply for a temporary insurance ID number for these patients. We'll add the payer to your Payer List upon your request if it is not already present. Here are some helpful links:
Please reach out to us via email@example.com with any questions!
|Email our new Process Improvement Associate inbox at firstname.lastname@example.org for urgent issues or non-claim-specific questions. A ticket will automatically be created and routed to your Process Improvement Associate.|
|Completing Billing Tasks for Credit Card Errors|
RCM Team Spotlight
You've probably seen Billing Tasks for Credit Card Payment Errors -- these are automatically created when Instamed Credit Card payments cannot be processed to a patient's chart. This is usually because invalid info, such as a mistyped patient name or Patient ID number, was entered by the parent. Here are some workflow recommendations for daily balancing when this occurs:
For detailed steps on working these Tasks, see Automated Billing Task for Credit Card Payment Error.
|Patient Statements: Why the Method Matters|
The second most diligent way to stay on top of patient collections (aside from the first way which is to collect copayment at the time of service) is to regularly send patient statements. In order for statements to be sent, or balances to be paid, a Statement Method must be selected in the Insurance section of the Patient Chart. If a method is not selected, the patient will not be sent a statement. Best practices are to:
More information about how to select a patient's Statement Method and a description of each can be found here.
|Office Practicum Holiday Closures|
OP will be closed on Friday, December 24, 2021, and Friday, December 31, 2021. On these days, OP Technical Support is available for on-call emergencies. An emergency is defined as a Practice-down where no user can log into OP.