Read IM

Version 14.19

About Read IM

Path: Main Navigation Panel > Instant button

The Instant Messenger allows staff to communicate with each other throughout the day. When a message is being sent to a staff member, the Instant Message button is red.

Information sent through the Instant Messenger system is not stored in any database or archive, unlike messages in the Message Center, which are stored in the patient's records. Messages received can be replied to by clicking the Reply button, or acknowledged by clicking the Ack button. Instant Messages can be deleted using the Delete button.

Typical messages that would be sent via Instant Messaging might include:

  • "the waiting room is getting backed up"
    or
  • "please remind Dr. X to sign the school form"

Read IM Map

Number
SectionDescription

1

Message ListInstant Messages appear in the Read IM message list.

2

New IM buttonThe New IM button opens the Send IM window to start an instant message.

3

Reply buttonThe Reply button responds to an instant message.

4

Ack buttonThe Ack button acknowledges a message in the IM list and deletes the selected message.

5

Delete buttonThe Delete button deletes a selected message.

6

Close buttonThe Close button closes the Read IM window.
Version 14.10

About Read IM

Path: Smart Toolbar > IM button

The Instant Messenger allows staff to communicate with each other throughout the day. When a message is being sent to a staff member, the Instant Message button is red.

Information sent through the Instant Messenger system is not stored in any database or archive, unlike messages in the Message Center, which are stored in the patient's records. Messages received can be replied to by clicking the Reply button, or acknowledged by clicking the Ack button. Instant Messages can be deleted using the Delete button.

Typical messages that would be sent via Instant Messaging might include:

  • "the waiting room is getting backed up"
    or
  • "please remind Dr. X to sign the school form"

Read IM Map

Number
SectionDescription

1

Message ListInstant Messages appear in the Read IM message list.

2

New IM buttonThe New IM button opens the Send IM window to start an instant message.

3

Reply buttonThe Reply button responds to an instant message.

4

Ack buttonThe Ack button acknowledges a message in the IM list and deletes the selected message.

5

Delete buttonThe Delete button deletes a selected message.

6

Close buttonThe Close button closes the Read IM window.