Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Referral Workflow: Create a Response to a Referral

Version 14.19

Overview

In this article you will be presented with a workflow to complete a referral, which can be referenced as closing the referral loop. The article is written after the specialist report has been received, scanned and assigned to a provider for review. Click here for information on scanning and attaching a document to a referral. 

Note: The completing a referral may be different than your practice workflow. Always follow you practice policy and procedure.

  1. Click Documents on the Main Navigation Panel.
  2. Click to highlight a patient in the Referral Letter type.
  3. Click the Patient Chart button and select Referrals/TOC.
  4. Click the scanner icon to the left of the Referral to be reviewed.

  1. The scanned document appears in the Manage Documents window.
  2. Once the scanned document is reviewed, click the Mark Reviewed button then click the OK + Close button. You are returned to the Referral / Care Transition List.

  1. Confirm the referral is highlighted, click the Respond button.
  2. Select the Response to a referral radio button. All prior referral information will populate the Response to a Referral window.
  3. Document additional information from the review of the scanned report.
  4. Complete the Reconciliation section.
  1. From the Reconciliation section, select the radio button for Performed or Not Required.
  2. The Reconciled by will default to the user logged into the OP software if Performed was selected. To change the provider or if Not required was selected, click the Provider button and select the provider from the list.
  3. The Reconciliation date will default to the current date and time if Performed was selected. To change the date or if Not required was selected, click the drop-down arrow and select the date from the calendar.

  1. Click the Save button. The referral and response records are marked as Complete.
  2. Close the chart. You are returned to the Documents tab.

Note: If a new medication was prescribed, a medication allergy or problem was noted on the document, it is the responsibility of the practice to update the patient chart.

Version 14.10

Overview

In this article you will be presented with a workflow to complete a referral, which can be referenced as closing the referral loop. The article is written after the specialist report has been received, scanned and assigned to a provider for review. Click here for information on scanning and attaching a document to a referral. 

Note: The referral workflow documented here may be different than your practice workflow. Always follow your practice policy and procedure.
  1. From the Schedule/Practice Workflow window, click the Documents tab.
  2. If required, select the Scope and Dates from the left panel
  3. Navigate to Type: Referral Letter in the documents grid.

  1. Click to highlight a patient.
  2. Click the Chart button.
  3. Click the Referrals/Trans button.
  4. Click the scanner icon to the left of the referral to be reviewed.

  1. The scanned document appears in the Manage Documents window.
  2. Once the scanned document is reviewed, click the Mark Reviewed button.
  3. Click the OK + Close button. You are returned to the Referral / Care Transition List.
  4. Confirm the referral is highlighted, click the Respond button.
  5. Select the Response to a referral radio button. All prior referral information will populate the Response to a Referral window.

  1. Complete the Med reconciliation section:
  • Select the Performed or Not required radio button.
  • The Reconciled by will default to the user logged into the OP software if Performed was selected. To change the provider or if Not required was selected, click the Provider button and select the provider from the list.
  • The Reconciliation date will default to the current date and time if Performed was selected. To change the date or if Not required was selected, click the dropdown arrow and select the date from the calendar.

Note: If a new medication was prescribed for the patient, you are required to enter the medication in the Medications tab of the patient chart.
  1. Click the Save button. The referral and response records are marked as Complete.

  1. Close the chart. You are returned to the Documents tab.